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MessageStats 7.8.1 - Administrator Guide

What is MessageStats? MessageStats Information Sources Using the Console Interface Creating a Connection to Exchange Creating Gathering Tasks Default Gatherings Extending Gathering Tasks Configuring Audits Setting MessageStats Server Properties Setting Configuration Properties Setting Exchange Organization Properties Setting Exchange Server Properties Setting Task Execution Server Properties Setting Task Default Properties Compressing Tracking Log Files Using the MessageStats Reports Console Database Management Appendix A:Microsoft ASP.NET Configuration Issues Appendix B: Gathering Task Dependencies Appendix C:Troubleshooting Permission Problems

Connecting to an Exchange Organization

You use the Connect option to connect to an Exchange server that MessageStats uses as the access point to enumerate an Exchange organization.

By default, the server to which you connect is also used as the server from which data is gathered. However, you can specify different Exchange servers for gatherings at the Exchange organizational level or at the task level.

Prerequisites

When you connect to an Exchange organization, you must select an appropriate Exchange connection server. The connection server is used to enumerate the Exchange organization:

•
For Exchange 2010 and Exchange 2013, the Exchange server must have the Client Access (CAS) role installed. (You cannot specify a CAS array as the connection server, you must specify an individual server.) You must also specify an Exchange mailbox for MAPI logon.
For Exchange 2010 and 2013, the account that is used to run gathering tasks must have full access to the specified mailbox. In most cases, you could specify the mailbox associated with the task credentials (which might be the same as the MessageStats service account).
 
* 
TIP: MessageStats has provided a PowerShell script that allows you to set a user account with full access rights to a specific mailbox. You can find the script in the MessageStats installation directory (by default this is C:\Program Files\Quest\MessageStats) in a folder called Scripts.
For information about granting full rights to an Exchange 2010 or 2013 mailbox, see the section titled “Granting Full Rights to an Exchange 2010 or 2013 Mailbox” in the MessageStats Quick Start Guide.
•
For Exchange 2013, the CAS server used for connection should be configured include NTLM among the IIS authentication methods that are allowed. For example, you could allow NTLM, Basic, and Negotiate authentication using PowerShell and entering the following:
Get-OutlookAnywhere | Set-OutlookAnywhere -IISAuthenticationMethods basic,ntlm,negotiate
•
For Exchange 2016 or Exchange 2019, the Exchange server must have the Mailbox role and the gathering account must be a member of the View-Only Organization Management group.
To connect to an Exchange organization
1
Select the Exchange Organizations node.
2
Right-click and select Connect.
Two-way trusts are required between the domain on which MessageStats resides and any other domain you select.
3
Select all the versions of the Exchange mailbox servers that exist in the organization.
4
Specify the connection server as follows:
 
Table 1. Information required for different organization configurations.
If the organization contains...
Enter the following information...

At least one public folder or mailbox server that is running Exchange 2010.
1
Enter the Exchange NETBIOS name for an Exchange 2010 CAS server.
2
Specify a mailbox in one of the following formats:
•
Display Name
•
Alias
•
SMTP Address
NOTE: If there is a child domain, you must enter the full email address instead of the display name or alias. For example, enter the mailbox as FirstName.Lastname@domain.com.

At least one public folder or mailbox server that is running Exchange 2013.
1
Enter the NETBIOS name for an Exchange 2013 CAS server.
2
Specify a mailbox in one of the following formats:
•
Display Name
•
Alias
•
SMTP Address
NOTE: If there is a child domain, you must enter the full email address instead of the display name or alias. For example, enter the mailbox as FirstName.Lastname@domain.com.

At least one public folder or mailbox server that is running Exchange 2016 or Exchange 2019.

Enter Exchange NETBIOS name for an Exchange 2016/2019 Mailbox server.

The Exchange 2010 / 2013 mailbox is used for MAPI logon to collect the mailbox information. The credentials used to run tasks must have full access rights to this mailbox. Also, the mailbox must not be hidden from Exchange address lists.
 
* 
TIP: In most cases, you could specify the mailbox associated with the task credentials.
If you have an Exchange mixed environment that includes Exchange 2010 servers that contain public folders, you must set an Exchange 2010 server for legacy public folder gatherings in the organization properties after you connect to the organization. For details, see Selecting a Server for Legacy Public Folder Gathering .
For Exchange 2016 and Exchange 2019, PowerShell is used instead of MAPI for the mailbox and public folder gatherings. For Exchange 2013 and later, Exchange Web Services (EWS) is used for the mailbox contents and attachments gatherings.(Public folder content and attachment gatherings are not available for Exchange 2016/2019.)
5
Click Next.
6
If you want to associate this Exchange organization with a task execution server other than the default server, select a server in the Execution Server box.
Task execution servers are servers on which you installed the task processors. If you have only one task execution server, this option is dimmed.
7
Verify the credential settings that is displayed for the Exchange server connection.
- OR -
To use different credentials than the account that is specified for the default Task Credentials, select Specify Explicit Credentials and enter the account and password you want.
Click Accept.
8
If the validation is successful, click OK to continue.

Viewing Connected Exchange Organizations

When you select and expand an Exchange organization under the Exchange Organizations node, the right pane displays the servers in the selected Exchange organization.

If you have Exchange organizations that have the same organization name and display name, the Active Directory unique identifier is appended to the Exchange organization name. To change the MessageStats name for the organization, see Renaming an Exchange Organization .

 

When you right-click a connected Exchange organization, the following MessageStats options are available.

 
Table 2. Exchange organization menu options.
Menu Option
Description

Create Task

Starts the Create Task Wizard. For information about creating tasks, see About the Create Task Wizard .

Add to Task

Prompts you to select the task to which you want to add the Exchange object. For information about adding Exchange objects to tasks, see Editing Tasks .

Regather Structure

MessageStats automatically runs the Exchange Organization Structure gathering every night at midnight (local time).

If you have made changes to your Exchange organization, you can use this option to force a regathering to enumerate the administration groups, routing groups, and Exchange servers that comprise the organization.

Rename

Allows you to rename the Exchange organization. For information about renaming the organization display name in MessageStats, see Renaming an Exchange Organization .

Refresh

Allows you to refresh the console navigation tree.

Properties

Opens the Exchange Organization Properties dialog box. For more information, see Setting Properties for a Specific Exchange Organization .

Help

Opens the online help. The MessageStats online help and the MMC online help are available.

Renaming an Exchange Organization

In some Exchange networks, you may have Exchange organizations with the same organization name and the same display name. You can use the Rename option to rename an Exchange organization with a unique display name that is used to identify it in the MessageStats console and in MessageStats Reports.

If you rename an Exchange organization, you must update any report subscriptions, custom reports, default filters, and saved reports that use the old organization name with the new name.

To rename an Exchange organization
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Rename.
The Use Default Value field displays the Exchange organization name current value which is comprised of the Exchange display name (organization name). In situations where more than one organization has the same name, the Active Directory unique identifier also displays.
3
Select Define Explicit Value and enter a unique name in the box that is used to identify the organization in MessageStats.
4
Click OK.

Creating Gathering Tasks

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About Tasks
•
About the Create Task Wizard
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Intelligent Gathering for Exchange
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Creating a Default Gathering Task
•
Editing Tasks
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