Troubleshooting

Computer Troubleshooting

The Troubleshooting tab is used to define several settings that are used to aid with tracing problems with objects/elements that are being applied on one or more client machines. The Troubleshooting object can only be modified by a Super User/Group.

The most common setting on this object is the ability to create a detailed trace file for one or more specified users and/or computers.

Delete client trace files older than xx days

Specify a number of days in which older Computer Management trace files should be removed from the system. This can be a number from 1 to 14. The default value is 7 days.

Upload a copy of each client's trace file to this network path

Manually enter a network path to which all Computer Management trace files will be copied to. Click Browse to locate the network location using the resource browser. The Computer trace files are uploaded to the central repository using the DA Administrative User account. This account must have appropriate permissions to the central repository location so the files can be copied. The file is copied at the end of the day (midnight) if the computer is up or when the computer comes up and creates a new trace file for the day.

Click View files to view the trace file repository location as specified by the entry.

Enable verbose debug mode for these specific computers

By default, a simple Computer Management trace file is created for all computers. However, by selecting this box, a more detailed trace file can be created. This verbose trace file will detail and trace Computer Management profiles only. Since this trace file is extremely detailed, providing lots of information, it can grow quite large. For this reason, this option should not be enabled unless some specific debugging is necessary.