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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring MessageStats for Lync Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Peer-to-Peer Desktop Sharing Session Reports

Peer-to-peer desktop sharing sessions can also be referred to as Skype for Business or Lync desktop sharing. Reports include data only for successful peer-to-peer desktop sharing sessions. If the end date of the session is null, MessageStats does not include the session.

The following table describes the reports found in the Peer-to-Peer Desktop Sharing folder:

 
Table 17. Peer-to-Peer Desktop Sharing reports.
Report
Description
Filters

Desktop Sharing Session Usage

Shows the number of Skype for Business or Lync peer-to-peer desktop sharing sessions established by the Lync or Skype for Business server. Sessions are broken down into sessions with internal users and with federated users. The report provides the total number of minutes for each session type.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

Top Internal Users by Incoming Desktop Sharing Sessions

Shows the internal users who accepted and participated in the most Skype for Business or Lync peer-to-peer desktop sharing sessions with internal users and with federated users. You can click on a user name to display the details of the individual sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top Internal Users by Outgoing Desktop Sharing Sessions

Shows the internal users who initiated the most Skype for Business or Lync peer-to-peer desktop sharing sessions. You can click on a user name to display the details of the individual sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top Federated Participants by Desktop Sharing Sessions

Shows the federated users who initiated, accepted, and participated in the most Skype for Business or Lync peer-to-peer desktop sharing sessions with internal users. Provides the total number of minutes for the desktop sharing sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name

Comparing MessageStats Reports to the Microsoft Native Reports

If you compare information from the MessageStats report to the native Microsoft Lync or Skype for Business reports, you will see some important differences.

MessageStats reports include only successful sessions or messages. Native reports include all sessions and messages, including those which failed.

In the Microsoft native reports, the session count is based on the session starting time. In the MessageStats reports, the session count is based on the session end time. For example, if a session started on Jan 1 and ended on Jan 2, the native reports show the session on Jan 1, but the MessageStats reports will count the session on Jan 2. For ongoing sessions that cross the date boundary, the sessions are counted after the session is completed and has a session end time. A session is not counted if the session end time is blank.

Reporting the Media Types Used in Sessions

MessageStats counts the same session for different media types if multiple media were used. The Microsoft native reports also count the same session in different media reports. For example, if there was a session in which both audio and desktop sharing were used. the Microsoft native reports and the MessageStats reports count the session in the audio session report and the desktop sharing session report.

The exception is when audio and video are used in the same session. The Microsoft native reports will show two different sessions but the MessageStats reports count the session as a video session and show the media used as audio-video.

About the Session Details Reports

In addition to appearing in the Enterprise Voice reports, enterprise voice calls are included in the peer-to-peer session details reports along with audio, video, and desktop-sharing sessions. However, the IM (instant messaging) and file transfer sessions only appear in the separate IM and File Transfer reports and are not included in the peer-to-peer session reports.

For more information about how chargeback for enterprise voice calls are calculated see Calculating Enterprise Voice Chargeback Costs .

The native Microsoft Lync peer-to-peer activity reports include enterprise voice, IM, and file transfer sessions in addition to the peer-to-peer audio, video and desktop sharing sessions.

Reporting Public Sessions

The MessageStats Peer-to-Peer Audio Call Usage, Peer-to-Peer Video Call Usage, and Peer-to-Peer Audio Desktop Sharing Session Usage reports now include public sessions, so they can be compared to the Microsoft native reports. You can also use the Peer-to-Peer Session Details report and set the appropriate Session Type filter to compare MessageStats results to the native reports.

Appendix A: Configuring RPC through a Firewall

Appendix A:
Configuring RPC through a Firewall

This appendix provides a procedure that you can use to configure Remote Procedure Call (RPC) on your Edge server through a firewall. The procedure assumes that you are using a Microsoft ISA Server as your firewall software. If you are using another firewall solution, the concepts behind the procedure are still valid.

Federations are stored on the Skype for Business or Lync Edge server which is in the DMZ. If you want the federated domains to be automatically discovered, you must open certain ports in the firewall to allow the information be retrieved from the Edge server.

If your security policies do not allow you to provide access to the Edge server, you can manually add your federated domains to the report pack so that users in these domains are correctly reported. For information about manually adding federated domains, see Identifying Federated Domains .

There are three parts to the process:

•
Creating Credentials on the Edge Server
•
Configuring RPC on the Lync or Skype for Business Edge Server
•
Configuring the ISA Server
 
* 
IMPORTANT: This procedure requires that you manually edit the contents of the Windows registry. Serious problems can occur if you modify the registry incorrectly using Registry Editor or using another method. These problems might require that you reinstall the operating system. Quest cannot guarantee that problems can be solved. Modify the registry at your own risk.

Be sure to back up the registry before you modify it. Ensure that you know how to restore the registry if a problem occurs. For information about how to back up, restore, and modify the registry, see the Microsoft knowledgebase.

Creating Credentials on the Edge Server

To gather from the Skype for Business or Lync Edge server, you must create another account on the Edge server that has the same credentials (same user name and password) as the service account used to run the report pack gathering tasks such as the Default Lync & Skype for Business or the Lync & Skype for Business Servers and Users gathering task.

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