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Unified Communications Analytics 8.8.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Enabling a Company Home Page

Users can create and populate their own home pages that only they can see. As a product administrator, you can enable a Company Home Page and populate it with customized insights that can be viewed by all UC Analytics users.

If, at a later date, you want to remove the Company Home Page, you can disable it and the icon no longer appears for users to select.

This option is different than granting data access for users. For information about setting data access for users, see Granting users access to data .

To enable a Company home page
1
Click the gear icon on the home page side bar.
2
Click Company Home Page.
3
Select the Enable Company Home Page section check box.
4
Click Save.

Now when you access the UC Analytics web page, the Company home page icon displays on the left.

As a product administrator, you can populate the Company home page with insights from the library, load a set of recommended insights, or import insights from a file.

For more information about adding insights to a home page and customizing insights, see the Unified Communications Analytics User Guide.

Setting insight visibility settings

You can use the insight visibility options to hide certain insights from all or some users, or to allow only certain users to view some insights. You can add rules to hide or show insights for all users in all target environments, or for specific users (or groups of users) in a specific target environment,

How is insight visibility different from data access?

Setting insight visibility is different than setting the data access for users. If a user does not have sufficient access to the data in an insight, the insight appears in the library but is greyed out. If an insight is hidden from a user through an insight visibility rule, the insight does not appear in the library for that user at all.

For example, using insight visibility rules, you might decide to hide all Cisco insights from users if Cisco is not used in your environment.

For information about setting data access to control the types of data that a user is allowed to view, see Granting users access to data . For example, you can grant certain users unrestricted access to Exchange detailed information such as details of the individual messages that specific users have sent or received or the details for individual meetings scheduled in Outlook (Exchange meetings).

Creating an insight visibility rule for insights
1
Click the gear icon on the home page side bar.
2
Click Insight Visibility.
3
Click Add visibility rule.
In the Add Visibility Rule wizard, you can scroll down through all the insights or you can select an insight type heading, such as CISCO, and scroll through that type of insight.
4
Select the insights to which the rule is to be applied.
For example, you could click the CISCO heading and Select All to select all the Cisco insights.
5
Select the visibility action for the selected insights:
•
Hide insights
•
Only show insights.
For example, to hide all the selected Cisco insights, you would click Hide insights.
6
Select the users affected by the visibility rule. You can specify all users in all target environments or select specific users or distribution groups in specific target environments.
For example, to hide all Cisco insights from all users, you would select the Apply rule to all users in all target environments check box.
7
Click Add.
The Visibility settings page shows the rule that you have created. It lists the action (hide or show), the insights that were selected, and the users that are affected by the rule.
8
Click Save.

You can modify a visibility rule by selecting the rule in the Visibility Settings list, making the changes that you want, and clicking Save.

Configuring and managing subscriptions

Configuring and managing subscriptions
•
What are insight subscriptions?
•
Configuring settings for subscriptions
•
Managing user subscriptions

What are insight subscriptions?

In addition to viewing insights on the Analytics web site, users can create subscriptions for insights. Subscriptions allow users to automatically export selected insights to a format such as PDF, Microsoft Word (.docx), HTML, MHTML, or to csv (raw or localized), or tsv (raw or localized) formats.

Each subscription is scheduled to automatically send the exported insight to specific email addresses or to a file share. You can also create a subscription but set it to disabled so that the schedule is not implemented. For testing, you can set a subscription to Run Now.

* 
NOTE: For information about the difference between raw and localized .csv file format, see the section titled “Can I export an insight?” in the Unified Communications Analytics User Guide.

Users can create different schedules for each subscription so that the subscription insights are exported and sent on a regular basis.

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