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Foglight for Exchange 6.0.0 - User Guide

Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

UM Fax view

To display this view, enable the UM Fax Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 147. UM Fax view
Description

This view displays fax answering performance metrics for the Unified Messaging role on the selected Exchange server, which are gathered when the UM Fax collection group is enabled.

Data displayed

Average Fax Size. This graph charts the following metrics:

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Average Fax Message Size. Shows the average size of fax messages received.
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Average Recent Fax Message Size. Shows the average size of the last 20 fax messages.
NOTE: Applies to Exchange Server 2007 only.
 

Calls Duration Exceeded. This graph charts the number of fax calls that were disconnected because they exceeded the UM maximum call length. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Calls to Non-Provisioned Mailboxes. The graph charts the number of calls to extensions that resolved to mailboxes that are not enabled for fax. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Incomplete. This graph charts the number of fax calls that were dropped before completion. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Fax Messages. This graph charts the total number of fax messages received. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Total Calls. This graph charts the following metrics over the specified time interval:

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Total Invalid Fax Calls. Shows the total number of fax call requests to extensions that resolved to mailboxes that are not enabled for fax.
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Total Successful Valid Fax Calls. Shows the total number of valid fax call requests to extensions that resolved to mailboxes that are enabled for fax and were successfully transferred to a fax partner.
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Total Valid Fax Calls. Shows the total number of valid fax call requests to extensions that resolved to mailboxes that are enabled for fax and were successfully transferred to the fax partner.
NOTE: Applies to Exchange Server 2010 only.
 

Percentage of Successful Valid Calls. This graph charts the percentage of valid fax call requests to extensions that resolved to mailboxes that are enabled for fax and were successfully transferred to a fax partner. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2010 only.
Where to go next

Drill down on:

 
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Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM General Current view

To display this view, enable the UM Current General Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 148. UM General Current view
Description

This view displays current UM call performance metrics for the selected Exchange server, which are gathered when the UM General Current collection group is enabled.

Data displayed

Current Calls. This graph charts the following metrics over the specified time interval:

Current Auto Attendant Calls. Shows the number of auto attendant calls that are currently connected to the UM server.

Current Calls. Shows the number of calls that are currently connected to the UM server.

Current Fax Calls. Shows the number of fax calls that are currently connected to the UM server.

 

Other Calls. This graph charts the following metrics over the specified time interval:

Current Play on Phone Calls. Shows the number of outbound calls initiated to play back messages.

Current Prompt Editing Calls. Shows the number of logged on users who are editing custom prompts.

Current Subscriber Access Calls. Shows the number of logged on subscribers who are currently connected to the UM server.

Current Unauthenticated Pilot Number Calls. Shows the number of voice calls to the pilot number that have not yet been authenticated.

 

Current CAS Connections. This graph charts the number of connections that are currently open between the Unified Messaging server and Client Access server. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Current Voice Calls. This graph charts the number of voice mail calls that are currently connected to the Unified Messaging server. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Current Voice Mail Calls. This graph charts the number of voice mail calls that are currently connected to the Unified Messaging server. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2010 only.
Where to go next

Drill down on:

 
•
Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM General view

To display this view, enable the UM General Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 149. UM General view
Description

This view displays general performance metrics for the Unified Messaging role on the selected Exchange server, which are gathered when the UM General collection group is enabled.

Data displayed

Average Call Duration. This graph charts the following metrics for the specified time interval:

•
Average Call Duration. Shows the average duration of calls since the service was started.
•
Average Recent Call Duration. Shows the average duration of the last 50 calls.
 

Call Duration Exceeded. This graph charts the number of calls that were disconnected because they exceeded the UM maximum call length. It provides a comparison against the computed average for the specified time interval.

 

Calls Disconnected by User Failure. This graph charts the total number of calls disconnected after too many user entry failures.

 

Total Calls. This graph charts the following metrics for the specified time interval:

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Total Calls. Shows the number of calls answered or placed since the service was started. Transfers are not included.
•
Total Play on Phone Calls. Shows the total number of Play on Phone calls that have been initiated since the service was started.
 

Total Calls/sec. This graph charts the number of new calls that have arrived in the last second. It provides a comparison against the computed average for the specified time interval.

 

Delayed Calls. This counter shows the number of calls that experienced one or more delays longer than two seconds.

 

OCS User Event Notifications. This counter shows the number of OCS user event notifications that occurred since the service was started.

 

User Response Latency. This counter shows the average response time for the system to respond to a user request.

 

Calls Rejected. This graph charts the total number of new invitations that have been rejected. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Calls Rejected/sec. This graph charts the number of new call invitations that have been rejected in the last second. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2007 only.
 

Caller ID Resolutions. This graph charts the following metrics for the specified time interval:

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Caller ID Resolutions Attempted. Shows the number of caller ID resolutions that were attempted.
•
Caller ID Resolutions Succeeded. Shows the number of caller IDs that were resolved successfully.
NOTE: Applies to Exchange Server 2010 only.
 

Percent Successful Extension Caller ID Resolutions. This graph charts the percentage of caller IDs that were resolved successfully. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2010 only.
 

Extension Caller ID Resolutions. This graph charts the following metrics over the specified time interval:

•
Extension Caller ID Resolutions Attempted. Shows the number of caller ID resolutions that were attempted.
•
Extension Caller ID Resolutions Succeeded. Shows the number of successful attempts to resolve caller IDs that contained no “@” or “+” signs and were of the same length as the dial plan’s extension.
NOTE: Applies to Exchange Server 2010 only.
Where to go next

Drill down on:

 
•
Clicking a graph or counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Subscriber Access Calendar view

To display this view, enable the UM Subscriber Access Calendar Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 150. UM Subscriber Access Calendar view
Description

This view displays calendar operation metrics for UM subscriber access on the selected Exchange server, which are gathered when the UM Subscriber Access Calendar collection group is enabled.

Data displayed

Calendar Items. This graph charts the following metrics over the specified time interval:

Calendar Items Details Requested. Shows the number of times a subscriber requested additional details for a calendar item.

Calendar Items Heard. Shows the number of calendar items that have been heard by authenticated subscribers.

 

Late Attendance. This graph charts the number of messages that have been sent to inform the organizer of a meeting that the subscriber will be late. It provides a comparison against the computed average for the specified time interval.

 

Calendar Accessed. This graph charts the number of times subscribers accessed their calendars using the telephone user interface. It provides a comparison against the computed average for the specified time interval.

 

Called or Replied to Organizer. This graph charts the following metrics over the specified time interval:

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Called Meeting Organizer. Shows the number of times subscribers called the meeting organizer.
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Replied to Organizer. Shows the number of times subscribers sent reply messages to meeting organizers.
 

Meetings Accepted and Declined. This graph charts the following metrics over the specified time interval:

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Memory Accepted. Shows the number of meeting accepted messages sent by subscribers.
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Memory Declined. Shows the number of meeting declined messages sent by subscribers.
Where to go next

Drill down on:

 
•
Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.
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