Foglight 6.0.0 - Administration and Configuration Guide

Managing Support Bundles

Foglight® allows you to gather diagnostic data and save it as a collection of files, called a support bundle. Support bundles can be forwarded to Quest Support, upon their request. There are two types of support bundles: server support bundles and Foglight Agent Manager support bundles.

Each server support bundle contains a diagnostic snapshot of the Management Server, log files, and a list of cartridges installed on the Management Server. The logs contain information specific to the operating environment like IP addresses, host names and user actions that have caused changes to the monitoring environment. The bundle is a simple zip file and can be expanded to view the contents which consist of plain text and PDF files. Foglight saves support bundles as ZIP files in the <foglight_home>/support/<user_name> directory on the machine hosting the Management Server.

The Support dashboard allows you to create server support bundles, and to download, or delete Foglight Agent Manager and server support bundles. You can also use this dashboard to generate and download host (Agent Manager) support bundles.

To access the Support dashboard, from the Administration dashboard, in the Support column, click Support Bundles.

For more information, see the following topics:

Viewing Client Connection Status

Foglight® tracks connections to the Management Server for security purposes. The Connection Status dashboard lists browsers that are connected to the server. For each browser instance, the list shows the client’s IP address, login time, request name, and request time.

To access the Connection Status dashboard, from the Administration dashboard, in the Server column, click Connections.

For more information, see View the host connection status.

Viewing Audited Entries

Foglight® generates security and change logs that contain information about the users who are authenticated upon logging in to Foglight, and user management or configuration changes, such as changes to Foglight registry and rules. You can use the View Audit Information dashboard to look at individual log entries.

Each entry shows:

To access the View Audit Information dashboard, from the Administration dashboard, in the Server column, click View Audit Information.

For more information, see the following topics:

Viewing Configuration Details

Foglight® configuration settings include the basic environment parameters for host and port settings, virtual memory, server federation, and many others. Other types of settings reflect the version and patch level of various components such as the Management Server, WCF, and JVM versions; these settings cannot be changed unless you choose to upgrade to a later version of Foglight. More display-only settings indicate the OS of the computer on which the Management Server is installed, and its patch level.

The configuration values are set in the server.config file and the Foglight registry. For example, the database settings are typically set in server.config, while global email settings are specified in the Foglight registry. Editing the configuration file requires a restart of the Management Server in order for these changes to take effect. Changes to the Foglight registry do not require a system restart.

Foglight configuration settings can be viewed using the Management Server Configuration dashboard. To access this dashboard, from the navigation panel, click Dashboards > Administration > Setup > Management Server Configuration.

For more information, see the following topics: