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Foglight Evolve 9.3 - User Guide

Selecting the Services You Want to Monitor

By default, no services are listed in the My Services dashboard. This is by design: it gives you the opportunity to customize the My Services dashboard to suit your needs. Select the set of services that you want to monitor so that they appear in this dashboard.

To select services:
1
Open the My Services dashboard and click Manage Services Watch List.
The Select services to watch list dialog box appears.
2
In the Name tab, explicitly select each service you want to monitor (selecting a service does not automatically select its children).
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TIP: Use the search features to find services you are interested in. The search is per keyword, delimited by spaces. For example, if you want to search on “Global Service” (instead of “Global”), add quotes around “Global Service” to match that exact string.
3
Click Apply.
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NOTE: To use the following functions, Foglight users require the Advanced Operator role.

Monitoring a Service

Once you subscribe to a service, you can drill down and view details about that service.

These sections describes workflows for monitoring the overall health of your critical services and investigating problems with them.

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Drilling down into a service
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Viewing Services Details page

Drilling down into a service

When you drill down into a service by clicking for a particular service. The view that appears depends on whether or not your Administrator configured a custom view using the Service Builder. If your Administrator did not configure a custom drill-down, you see a Service Summary dialog box listing the outstanding alarms and links to a default service breakdown. In addition, it provides a link to edit the service using the Service Builder dashboard. If your Administrator chose a custom view, it appears in the drill-down dialog box.

Related Topics
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Viewing Services Details page

Viewing Services Details page

View more details about your services by clicking at the bottom right corner of the service and a Service Details page for certain service will be open.

Table 8. View Services Details page
Select the Tab...
To show...

Service Level

A summary of the service level compliance, alarms, and availability. For more information, see Investigating Service Levels tab .

Dependencies

Two types of service dependencies are displayed:

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Application Infrastructure
Shows the related hosts and service's components, grouped by child services. The relationship is collected by FMS.
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Services
The list of services on which the selected service depends. That is, the list of services added to the selected service.

This diagram shows the composition of your service and the state of each component it contains. Use it to quickly scan for the root cause of a problem reported on the service. For details, see Visualizing the dependencies among services .

Heatmap

Heatmap visualizes components by alarms.

In the Heatmap, the size of the block is determined by the numbers of current alarms related to the component, and the color is determined by the highest severity level of the alarms related to the component.

Current Alarms

A list of uncleared alarms fired for components included in the selected service. See Viewing, Acknowledging, and Clearing Alarms for information about working with alarms.

History Alarms

A list of alarms fired for components included in the selected service. The alarm count includes all filtered alarms fired on hosts that are part of the service. See Viewing, Acknowledging, and Clearing Alarms for information about working with alarms.

Investigating Service Levels tab

You monitor services because you have a specific business requirement to ensure the availability of these components. The icons in the Service Level Compliance column reflect the availability of your services. Use this column as a starting point for investigating how problems with your services affect their service levels.

Quest Foglight automatically examines each service and establishes its availability and service level compliance. By default, a service is available if it does not have any fatal alarms.

In Quest Foglight, a service’s state is based on the worst state of the components it includes. For example, a MyApplication service contains services for its Web servers, application servers, and databases. The databases service is in a fatal state because it has a fatal alarm and the other two are in a warning state. MyApplication is also in a fatal state and is listed as non-compliant with its Service Level Agreement (SLA).

To investigate a service’s availability and service level compliance:
1
In the row for the service, click the Fatal icon in the Service Level Compliance column. This icon indicates that your service is not compliant with its SLA.
A Service Level Compliance Summary popup appears for that service.
2
Use this dialog box to view the service level agreements, compliance, current and recent availability, and any service level alarms that have been fired for that service.
3
If there is anything in the dialog box that you want to investigate further, drill down on that aspect of service level compliance.
For example, the Availability History sparkline displays dips that concern you. You want to investigate your service’s availability for a specific interval you are concerned about, so you click My Services > Explore on specific service > Service Levels tab to navigate to the Service Levels dashboard. You then zoom in on one of the availability graphs in this dashboard. See the online help for the Service Levels dashboard for more information about it.
 
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TIP: Both current availability and SLA measurements are; use them in different situations:
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Use the current availability measurement to find and address immediate problems quickly.
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Use SLA measurements to determine if you are meeting overall service level expectations.
Related Topics
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Visualizing the dependencies among services
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Investigating alarms
Visualizing the dependencies among services

Click the Dependencies tab to display a graphic representation of the hierarchy of services that the selected service comprises. Use the components state icons to trace the critical path of performance issues across a domain.

Use the depth control, in the upper right corner, to set the number of levels (1-3) in the diagram. The default setting is two levels.

The dots above the depth control determine the scale of the diagram.

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Click the smaller dot to reduce the scale for easier navigation of large diagrams.
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Click the medium dot to restore the diagram to its original scale.
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Click the largest dot to zoom to the highest zoom level.

By default, Quest Foglight arranges the components in a tree diagram. You can also manually change the components’ layout to position them as you wish. When you move a component, Quest Foglight clears the Auto Arrange check box. Select the Auto Arrange check box to return to the original layout.

Related Topics
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Investigating Service Levels tab
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Investigating alarms
Investigating alarms

Investigate a service’s alarms to get more details about the problems contributing to its non-normal state.

To investigate alarms related to a service:
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Click the icon that represents the service’s warning, critical, or fatal alarms.
An alarm list appears showing only those alarms. See Viewing, Acknowledging, and Clearing Alarms for information about working with alarms.
Related Topics
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Investigating Service Levels tab
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Visualizing the dependencies among services

 

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