How to modify the credentials used for RMAD processes in case the password was changed.
RMAD functionality may be altered when the account username\password stored is changed. You will have to manually enter the credentials to restore normal operations.
1. On the Domain Controller:
Open the Windows Services Snap-in (services.msc) and check the credentials under which the Quest Backup Agent service is running (right click the Quest Backup Agent service | Properties | Log On Tab).
2. On the RMAD Server:
- The credentials used on the console are stored for creating scheduled backups, to connect to the backup agent (if specific credentials are in use) and to access the backup files on the remote computer.
• Computer Collections node: This settings apply to all computer collections unless each collection has specific settings configured. To see if you are accessing the backup agents with specific credentials, right click Computer Collections on the RMAD console | Agent Settings, and update the username/password.
• Specific computer collections nodes: Under the Computer Collections node on the RMAD console you will have your computer collections, these will have credential setting for scheduled backups and access to the backup agent.
- To update the credentials to access the backup agent, right click the computer collection | Agent Settings.
- To update the credentials to run scheduled backups, right click the computer collection | Schedule.
3. Quest Recovery Manager Portal services:
Open the Windows Services Snap-in (services.msc) and check the credentials under which the Quest Recovery Manager Portal and Quest Recovery Manager Portal Access services are running (right click the Quest Recovery Manager Portal and Quest Recovery Manager Portal Access services | Properties | Log On Tab). Please note, the Quest Recovery Manager Portal service account cannot be changed. Please see https://support.quest.com/kb/121756
4. SQL Server Services (if SQL is on the RMAD server):
Open the Windows Services Snap-in (services.msc) and check the credentials under which the SQL Server (instance name, typically “QUESTRMAD”) related services are running and update them accordingly.
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