SOFTWAREONE - Service Account for reporting and CBA enablement (4369321)

SOFTWAREONE - Service Account for reporting and CBA enablement

Why the Service account for reporting has been in the "Pending" status for days and/or how to enable Certificate-based Authentication (CBA)?

Microsoft disabled basic authentication and as of that 365Analytics moved to use Service principal via Certificate-based authentication (CBA) and Azure AD permissions.

Follow steps 4-9 from the documentation below to enable CBA (Steps 1-3 were already done by Quest):

https://support.quest.com/technical-documents/quadrotech-nova/current/user-guide/21#TOPIC-1824073

Once done, please re-authorize the Azure AD application with the steps below which will update the permissions.

1. Login into Azure Active Directory
2. Click on "Azure Active Directory" and select "Enterprise applications".
3. Select "SoftwareONE Cloud Insider - Read Only" for production tenants and go to Permissions.
4. Click on "Grant admin consent for <name_of_tenant>" - new window will be opened. Click on Accept.

The service account for reporting can later be disabled and eventually removed as it is no longer required due to CBA enablement.