Launch the Configure Mart Portal window
Click the Download Hostinfo button and save the HostFile.JSON file locally
![](https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000HL3YSAW_figure1.png)
![](https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000HL3YSAW_figure3.png)
Open a licensing issue on
https://support.quest.com/contact-us/licensing stating you would like an
offline ER360 license generated and attach the
hostFile.json to the ticket and also provide your
18 digit license code.
Quest Licensing will provide you with a token you can then use to initialize the offline license with ER360.
Then paste the token into the license field below and you will then be able to press the Initialize button to initialize ER360.
![](https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000HL3YSAW_figure4.png)
NOTE: an offline token is not available for a trial license.