戻る
-
タイトル
How to completely remove a Change Auditor 6.x Agent from a server without the installer? -
説明
Administrators may want or need to remove the Quest Change Auditor Agent from a server but the Client Deployment tab displays the Agent is Uninstalled and the agent cannot be removed using the Programs and Features applet in the Control Panel. The Change Auditor Agent Service shows to be in a Stopping state and cannot be managed.
-
原因
The Windows Installer uninstall process has hung due to the Stopping state of the service and cannot continue. -
対策
Please follow the following steps to permanently remove ChangeAuditor 6.x Agent from a Domain Controller or member server:- Open Service.msc
- Stop Dell ChangeAuditor Agent service or you may be forced to use the Task Manager to stop the NPSrvHost.exe process.
- Open Command Prompt as administrator and run: sc DELETE NPSrvHost
- Refresh service and verify the services have been removed
- Remove the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\<GUID>. Where <GUID> is the key that has the ProductName subkey listed as: Quest ChangeAuditor Agent 6 (x64). Click on each key to find the one with this product name.
- Remove the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. Where <GUID> is the key that has the Display name Value as: Quest ChangeAuditor Agent 6 (x64). Click on each key to find the one with this product name
- Delete the folder C:\Program Files\Quest\Change Auditor.
Please note: If you have a Change Auditor version prior to 6.9.5, any folder/registry paths referenced may contain a non-Quest branded path.Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support