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Title
Incorrect password error while joining to existing organization and upgrading Intrust to 11.5.1 or higher version. -
Description
You get an "Incorrect password" error when joining the existing Intrust organization during the upgrade even though you are entering the correct password in the following cases:
Case 1: While doing a fresh installation the installer is corrupted or aborted/canceled for some reason during the process and is re-launched. You can get this error because of old OpenSSL binaries.
Case 2: While upgrading the product from 11.4.x even after giving the correct password.
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Cause
This issue comes up because of old OpenSSL binaries in C:\Program Files (x86)\Common Files\Quest\openSSL. Every time the installer checks for the extracted binaries from the latest installer, if old files are there at this path, then it cannot override that. -
Resolution
Step 1 - Remove everything from C:\Program Files (x86)\Common Files\Quest\openSSL
Step 2 - Clean the temp folder.
Step 3 - Restart the machine.
Step 4 - Launch the installer again.