TE crashes after new installation of 2.11 in MacOS (4376554)

TE crashes after new installation of 2.11 in MacOS

This exception will only occur in Mac OS where the Mac OS version follows the format x.x.x 

How to identify the error:

Step 1: When attempting to start Toad Edge, the application crashes and displays the following error message: 
 

Step 2: go to path /Users/<USER>/Library/Containers/com.quest.Toad/Data/.metadata/.log and check for the logs. 

!ENTRY org.eclipse.osgi 4 0 2024-08-01 11:49:04.669 
!MESSAGE Application error 
!STACK 1 
java.lang.NumberFormatException: multiple points 
  at java.base/jdk.internal.math.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1914)   at java.base/jdk.internal.math.FloatingDecimal.parseFloat(FloatingDecimal.java:122)   at java.base/java.lang.Float.parseFloat(Float.java:556)   at com.quest.toad.edge.common.splashHandlers.EdgeSplash.loadBackgroundImage(EdgeSplash.java:146)   at com.quest.toad.edge.common.splashHandlers.EdgeSplash.start(EdgeSplash.java:286)   at com.quest.toad.edge.common.EdgeApplication.start(EdgeApplication.java:78)   at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:208)   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:143)   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:109)   at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:439)   at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:271) 
  at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)   at java.base/java.lang.reflect.Method.invoke(Method.java:580)   at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:679)   at org.eclipse.equinox.launcher.Main.basicRun(Main.java:616)   at org.eclipse.equinox.launcher.Main.run(Main.java:1492) 
 
*** If the log file indicates the above Error then refer to the below given workaround 

Workaround #1

Step 1: Give permissions to toadedge.ini file. Open terminal and execute the following command. 

sudo chmod u+w "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini" 
 
Step 2: Add OS Version to toadedge.ini file 

In the same terminal execute the following command after replacing the MAC_OS_VERSION placeholder. 

echo -Dos.version=[MAC_OS_VERSION].1 >> "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini"

For example:  
•    If you are using Sonoma then, 
echo -Dos.version=14.1 >> "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini" 
•    If you are using Ventura then,
echo -Dos.version=13.1 >> "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini" 
 
NOTE: To check the correct OS Version of your Mac, From the Apple menu in the upper-left corner of your screen, choose About This Mac 
 
Step 3: Restart the Toad Edge Application 

Workaround #2

Step 1: Give permissions to toadedge.ini file. Open terminal and execute the following command. 

sudo chmod u+w "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini" 
 
Step 2: Add OS Version to toadedge.ini file 

In the same terminal execute the following command after replacing the MAC_OS_VERSION placeholder. 

echo -Dos.version=[MAC_OS_VERSION].1 | sudo tee -a  "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini"

For example:  
•    If you are using Sonoma then, 
echo -Dos.version=14.1 | sudo tee -a  "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini" 
•    If you are using Ventura then,
echo -Dos.version=13.1 | sudo tee -a  "/Applications/Toad Edge.app/Contents/eclipse/ToadEdge.ini" 
 
NOTE: To check the correct OS Version of your Mac, From the Apple menu in the upper-left corner of your screen, choose About This Mac 
 
Step 3: Restart the Toad Edge Application 
 

TE-15347

Defect ID: TE-15347