You can customize the values that indicate ticket status, such as open or closed.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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In the Status Values tab, click the Edit button beside a value to modify it: , or click the Add button at the top of the list to add a new value, |
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The state assigned to the status value.
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You can customize the values that indicate ticket priority as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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In the Priority Values tab, click the Edit button beside a value to modify it: , or click the Add button at the top of the list to add a new value, . |
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(Optional) Select a color to use for this status on the ticket list pages. |
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You can customize the values that indicate ticket impact.
NOTE: Only ticket owners can categorize tickets using the Category and Priority Values fields. Ticket submitters can make this type of assessment in the ticket Impacts field. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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In the Impact Values tab, click the Edit button beside a value to modify it: , or click the Add button at the top of the list to add a new value, |
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You can customize the way tickets are displayed on the Tickets page for each queue.
Customization options include:
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