You can delete MIA devices manually as needed.
To configure the appliance to automatically delete MIA devices, see Configure MIA settings.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
Optional: To view MIA devices: In the View By drop-down list, which appears above the table on the right, select MIA, then select the number of syncs the device missed, or the number of days the device has been missing. |
4. |
If Agent-managed devices do not appear in inventory, verify Agent and appliance configuration.
msiexec /qn /i ampagent-6.x.xxxxx-x86.msi HOST=my_kace_sma
32-bit systems: "C:\Program Files\Quest\KACE\AMPTools" host=my_kace_sma
64-bit systems: "C:\Program Files (x86)\Quest\KACE\AMPTools" host=my_kace_sma
/Library/Application\ Support/Quest/KACE/bin/AMPTools host=my_kace_sma
/opt/quest/kace/bin/AMPTools host=my_kace_sma
3. |
Verify that you are able to ping the appliance, and reach it through a web browser at http://appliance_hostname. |
4. |
If, after verifying these items, the Agent still fails to connect to the appliance, contact Quest Support at https://support.quest.com/contact-support.
You can obtain warranty information for any managed Dell device in your inventory from the Administrator Console.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
3. |
4. |
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