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Enterprise Reporter 3.5.2 - Configuration Manager User Guide

Product Overview Configuring the Configuration Manager
Starting the Configuration Manager Finding answers and getting help Overview of Enterprise Reporter Communications and Credentials Required Using the Credential Manager Setting Up Your First Collection Computers (Nodes) Modifying Your Deployment Configuring Global Settings Customizing the Configuration Manager View
Understanding Discoveries Creating Discoveries
Step 1. Create the Discovery (Name) Step 2. Choose what to include in your discovery (Scopes) Step 2a. Choose scopes for your on-premises discoveries
Choosing your Active Directory Scopes Choosing your Computer Scopes Choosing Your Exchange Scopes Choosing Your File Storage Analysis Scopes Choosing Your Microsoft SQL Scopes Choosing Your NTFS Scopes Choosing Your Registry Scopes
Step 2b: Choose scopes for your cloud discoveries Step 3. Schedule your Discovery Step 4: Review the summary
Managing Discoveries Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets Appendix: Encryption Key Manager Appendix: Log Viewer

Viewing the Tasks for a Processing Discovery

If a discovery is currently running, you can view all tasks for that discovery. You can use this view to troubleshoot issues with your discovery, and to cancel a running task. For each task, you can see:

•
A red indicator if errors occurred during the processing of the task.
•
An arrow beside a task if it is currently processing.
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The status of the task. This indicates whether the task is currently processing, pending, or finished. For more information, see What Does the Task Status Indicate? .
•
The number of errors that occurred during the processing of the task.
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The time the task started processing.
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The time it took to process the task, or the current elapsed time.
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The node to which the task was assigned. A node can be configured to process multiple tasks at once. For more information, see Improving the Performance of Your Discoveries .
•
The current activity on the node. This is a live stream of the work the node is performing, and you can use this to keep track of the progress of the task.
To view tasks for a processing discovery
1
Display the Manage Discovery pane main view.
2
Select the discovery.
3
In the Next Run column for the discovery, click the Processing link.
The breadcrumb bar indicates that you are viewing the processing tasks for the discovery.
You can see all tasks for the discovery, including tasks that have finished processing.

What Does the Task Status Indicate?

The status of the tasks in your discovery give you information about the how your discovery is being processed. You can view the status of a task in both the processing and finished task views of a discovery. By default, tasks are grouped by status. The following table outlines the statuses you may see:

 
Table 54. Task Statuses in Configuration Manager
Task Status
Description

Pending

When a discovery is run, each task has to be assigned to a node. If the node is already running its maximum number of concurrent tasks, the task is Pending. It is in the queue, and will be assigned to a node when one becomes available.

Dispatching

When a node becomes available, the task is sent to it for processing. While this is happening, the task status is Dispatching.

Processing

The task is running on the assigned node

Canceling

The server has received your request to cancel the task, and is communicating this to the node.

Canceled

The task has been canceled.

Finished

The task has successfully completed.

Failed

The task has completed, but was unable to collect all of the data you requested. For more information, see Viewing errors and statistics for tasks .

Rejected

A task is rejected if the same target is already being accessed by a node within the cluster. This can happen when the same discovery is run more than once within a short time.

Why is My View Empty?

Two views in the Configuration Manager show currently processing tasks or discoveries: the cluster’s queue, and the active tasks view. If there is nothing currently being processed, these views will be empty.

Viewing Errors and Error Suppressions

When there are errors during the discovery, a red indicator appears beside the discovery and a check mark indicates if any error suppression rules have been defined for that discovery. If you drill into a task view, you can identify the exact task that caused the error. Then, for that task, you can view a list of errors, which explains what was happening at the time of the error, and the problem that was encountered. If you are searching for a specific error, you can filter the errors to help narrow your search. You can also save the errors for a task to a file.

 
* 
NOTE: If you have used alternate credentials on a discovery, and your resolution task fails, ensure that you have administrator rights on all node host computer in the assigned cluster.
 
* 
NOTE: Microsoft 365 discoveries support both Multi-Factor Authentication enabled and disabled credentials. However, using Multi-Factor Authentication enabled credentials on Microsoft 365 discoveries can result in an incomplete collection that omits one or more objects and attributes. For more information, see Multi-Factor Authentication Discovery Credential Limitations .
 
To view the errors and error suppressions for a task
1
Click the discovery’s Last Run Status to display the tasks for an active or finished discovery.
Tasks with a red indicator have errors and display the number of errors as a link in the Errors column.
2
Select a task with errors.
3
Click the link in the Errors column.
- OR -
In the bottom pane, click View Errors in the red status bar.
4
Optionally, expand the Suppressions section at the bottom of the Error window to see all error suppression rules that have been applied.
To sort a column
•
Click the up arrow to sort in descending alphabetical order (Z to A).
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Click the down arrow to sort in ascending alphabetical order (A to Z).
To filter a column
•
Click the filter icon in a column heading to display a list of every entry in that column and select a value on which to filter.
•
(Blanks) displays rows with a blank entry in that column.
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(Non-blanks) displays rows with an entry.
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(Custom) opens a Custom AutoFilter where you can create a custom filter.
- OR -
If an empty row is displayed under the column headers, enter text in each column of this row to perform an exact-match search to narrow the results.
To clear a filter
•
With a filter selected for a particular column, click the filter icon in that column heading and choose (All).
To save the errors for a task to a file
1
When viewing the errors and error suppressions for a task, click Save.
2
Navigate to the location in which to save the file.
3
Review and optionally change the File name.
4
Select the Save as type.
5
Click Save.
6
Click Yes to open the file.
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