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Unified Communications Analytics 8.8.2 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Creating a data source for Skype for Business/Lync CDR Database

You collect peer-to-peer session, enterprise voice, and conference data from the Skype for Business/Lync Call Details Recording (CDR) database using a SQL query. You can collect session and conference information such as:

•
Start date and duration
•
Participants
•
Media types used
•
Software clients

When you configure the Skype for Business/Lync CDR data source, you specify the CDR database and provide the credential needed to access the database. The credential must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync CDR data source .

 
* 
TIP: For some fields you can enter multiple values separated by a semi-colon (;). For details, see Entering multiple values in a field .
To set up a Skype for Business/Lync CDR database collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync CDR Database check box.
5
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every 4 hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
6
Set the schedule for the data collection:
a
Click Run job every: and select an hourly interval.
- OR -
b
Click Run job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
7
Select the types of data that you want to collect.
8
Specify the CDR SQL databases from which you want to gather data.
If you are not using the default port for SQL and must specify a custom port number, enter the SQL database name (FQDN or host name) followed by a comma and the port number.
 
* 
NOTE: You do not need to specify an instance when you enter an explicit port number. For example, you would specify UCAServer1,2014 to connect to the instance on port 2014.
9
Specify how chargeback costs are calculated if enterprise voice calls go through both a PSTN gateway and a Skype for Business/Lync mediation server by selecting either:
•
PSTN gateway
•
Skype for Business/Lync Mediation Server
10
Enter a credential to be used to access the CDR database. You can select one of the following:
•
Use the Data Engine service credential
•
Specify a Windows credential
•
Specify a SQL credential
11
Click Save.

Creating a data source for Skype for Business/Lync QoE Database

You collect Skype for Business/Lync Quality of Experience (QoE) data from the QoE database using a SQL query. Quality data is available for peer-to-peer sessions, conferences, and enterprise voice calls.

When you configure the Skype for Business/Lync QoE data source, you specify the QoE database and provide the credential needed to access the database. The credential must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync QoE data source .

 
* 
TIP: For some fields you can enter multiple values separated by a semi-colon (;). For details, see Entering multiple values in a field .
To set up an Skype for Business/Lync QoE database collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync QoE Database check box.
5
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every 4 hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
6
Set the schedule for the data collection:
a
Click Run job every: and select an hourly interval.
- OR -
b
Click Run job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
7
Select the type of data that you want to collect.
8
Specify the QoE SQL databases from which you want to gather data.
If you are not using the default port for SQL and must specify a custom port number, enter the SQL database name (FQDN or host name) followed by a comma and the port number.
 
* 
NOTE: You do not need to specify an instance when you enter an explicit port number. For example, you would specify UCAServer1,2014 to connect to the instance on port 2014.
9
Enter a credential to be used to access the QoE SQL database. You can select one of the following:
•
Use the Data Engine service credential
•
Specify a Windows credential
•
Specify a SQL credential
10
Click Save.

Setting call classifications for Skype for Business/Lync

Setting call classifications for Skype for Business/Lync

You can configure call classifications for your Skype for Business/Lync (such as local, long-distance, international, toll-free, and so on). Later, when you enter chargeback costs, you select the call classifications to which costs are assigned. For information about setting up chargeback costs, see Setting chargeback costs for Skype for Business/Lync .

For Skype for Business/Lync calls, you can configure call classifications for enterprise voice calls. You can define call classifications for outgoing calls, incoming calls, and internal peer-to-peer sessions.

About specifying Enterprise Voice call classifications

When you define call classifications for Skype for Business/Lync Enterprise Voice outgoing and incoming calls, you must specify the gateway or the mediation server that is being used for the call type. You can enter the FQDN or IP address or server name. Typically you might enter the IP address for a gateway or the server name for a mediation server.

* 
TIP: If you encounter a problem trying to resolve the value that you entered for the mediation server or gateway server, check an insight that contains the gateway and mediation server information, such as the Skype for Business/Lync Peer-to-Peer Session Details insight. Enter the name or the IP address exactly as it appears in the insight.

You also enter phone number (usually a destination mask) and number of digits for different call classifications. For example, you can specify a phone number (or destination mask) for internal, local, toll-free and other types of calls. You can use one wild card (“*”) in the destination mask to match the pattern for the normalized destination phone numbers in Skype for Business/Lync.

To set classifications for Skype for Business/Lync incoming and outgoing calls
1
Click Classifications and click Call Classifications.
2
Click Add Classification for type of call that you want to define.
3
Enter a description for the call type.
4
Enter the mediation or gateway server name for the server used.
5
Enter the phone number associated with the call type. Since you can enter * wild cards, you usually would enter a destination mask for a phone number. For example, you might specify 1800* for toll free calls.
6
Enter the number of digits for the call type. This field is optional. If the call type can be uniquely identified through the phone number mask, you could leave this field empty.

Setting chargeback costs for Skype for Business/Lync

You can specify chargeback costs for Skype for Business/Lync peer-to-peer sessions, conferences, and voice calls. You can view the calculated values in the chargeback insights to determine the chargeback amounts for users or departments. You can use the chargeback insights to compare with external and internal billing.

Essentially you can set two different types of charges:

•
base charges for infrastructure costs
•
additional charges which include call minutes for each call classification

You can specify the unit on which peer-to-peer sessions and conferences costs are calculated such as per minute, per MB, per person, or per instance.

For Skype for Business/Lync enterprise voice calls and peer-to-peer session calls, you can also create the call classifications that are used to identify the different types of calls for chargeback. For more information about specifying call classifications, see Setting call classifications for Skype for Business/Lync .

To set chargeback costs for Skype for Business/Lync
1
On the Admin Settings page, click the Chargeback tile.
2
Specify the currency that should be used in the Currency Symbol field.
3
Click a Skype for Business/Lync item or media type for which you want to assign a charge type and a cost.
4
Under Skype for Business/Lync - Base Charges, you specify the chargeback for each media type for both peer-to-peer sessions and conferences.
a
Click on the row for the media type you want.
b
Select the charge type (per instance, per MB, per minute, per person, and so on).
c
Enter the cost to be charged.
d
Specify if rounding should be used to round the calculated cost up to the next minute (60 seconds) or set the rounding value to whatever you want.
5
Under Skype for Business/Lync - Additional Charges, you can set specific chargeback costs for the call classifications that you have defined (such as local, toll free, long distance, and so on).
a
Specify the charge per minute for each call type.
b
Specify if rounding should be used to round the calculated cost up to the next minute (60 seconds) or set the rounding value to whatever you want.
6
When you have completed entering charge types and costs to be calculated, click Save.
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