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MessageStats 7.7.2 - Report Pack for Exchange ActiveSync User Guide

Types of Exchange ActiveSync Reports

Types of Exchange ActiveSync Reports

The Exchange ActiveSync reports are grouped into folders containing the following types of reports:

•
Server Reports
•
User Reports
•
Device Reports

For Exchange 2013 and later, the health (monitoring) mailboxes are not included in the Exchange ActiveSync report data.

Server Reports

The report pack lists your Exchange ActiveSync servers and provides details about activity on the servers. The following table describes the reports found in Servers folder:

 
Table 4. Exchange ActiveSync Server reports.
Reports
Description
Filters

Exchange ActiveSync Server Activity

Provides an overview of the email traffic handled by each Exchange ActiveSync server. Emails are sent from and received by the ActiveSync server.

NOTE: Only the Exchange servers that are assigned in the ActiveSync role in MessageStats will appear in this report. Use the MessageStats console to configure the roles for your servers. For more information, see the Report Pack for Exchange ActiveSync User Guide.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Organization
•
ActiveSync Server

Exchange ActiveSync Server Synchronization Times

Indicates the average amount of time taken to perform a synchronization operation.

All ActiveSync protocol commands are included in the calculation except for the PING command. Averages are listed for each combination of Exchange ActiveSync servers and Exchange Mailbox servers.

NOTE: Only the Exchange servers that are assigned in the ActiveSync role in MessageStats will appear in this report. Use the MessageStats console to configure the roles for your servers. For more information, see the Report Pack for Exchange ActiveSync User Guide.
•
Date
•
Detail Level
•
Organization
•
ActiveSync Server
•
Mailbox Server/DAG
•
Date/Time Display

Exchange ActiveSync Server Uptime

Indicates how long the ActiveSync servers have been up and running.

The Server Uptime Performance Counter gathering task gathers data for this report.

NOTE: Only the Exchange servers that are assigned in the ActiveSync role in MessageStats will appear in this report. Use the MessageStats console to configure the roles for your servers. For more information, see the Report Pack for Exchange ActiveSync User Guide.
•
Date
•
Date/Time Display
•
Organization
•
ActiveSync Server

Exchange ActiveSync Server Inventory

Lists the Exchange ActiveSync servers and their basic properties.

NOTE: Only the Exchange servers that are assigned in the ActiveSync role in MessageStats will appear in this report. Use the MessageStats console to configure the roles for your servers. For more information, see the Report Pack for Exchange ActiveSync User Guide.
•
Organization
•
ActiveSync Server

User Reports

The reports in the Users folder provide information about your users and how much they use Exchange ActiveSync mobile devices:

 
Table 5. Exchange ActiveSync User reports.
Reports
Description
Filters

Exchange ActiveSync Users Email Summary

Provides statistics for emails sent and received per user per day. This report includes data from the Exchange Tracking Logs task, which is used to compare the email activity on the mobile device with the total email activity on all clients. Emails are sent from and received by the user's mobile phone or other mobile device.

NOTE: The Select Top filter in this report applies only to the charts. This allows you to control the number of users that are represented in the chart data. The maximum number of users in these charts is 50.

Prerequisite: The Exchange Tracking Log gathering task must complete successfully to populate some information in this report.
•
Date
•
Select Top
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
User
•
Organization
•
Mailbox Server/DAG

Exchange ActiveSync User Email Attachments

Provides statistics about the number of email attachments downloaded to mobile devices per user per day.

NOTE: The Select Top filter in this report applies only to the charts. This allows you to control the number of users that are represented in the chart data. The maximum number of users in these charts is 50.
•
Date
•
Select Top
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
User
•
Organization
•
Mailbox Server/DAG

Exchange ActiveSync Departmental Email Summary

Provides statistics about the messages that were sent and received by mobile devices belonging to users in a specific department. You can determine which departments have the most ActiveSync email activity.

Prerequisite: The MessageStats Exchange Mailboxes gathering must have completed successfully.
•
Date
•
Select Top
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Department
•
Organization

Top Exchange ActiveSync Senders and Receivers by Emails

Provides sorted lists of the users who send or receive the most emails with their mobile devices.
•
Date
•
Select Top
•
Display Options
•
Message Direction
•
User
•
Organization
•
Mailbox Server/DAG

Top Exchange ActiveSync Senders and Receivers by Volume

Provide sorted lists of users that send or receive the most email volume with their mobile devices.
•
Date
•
Select Top
•
Display Options
•
Message Direction
•
User
•
Organization
•
Mailbox Server/DAG
Inserting Additional Columns

In addition to the default columns in the User reports, you can insert additional columns containing user information such as address, city, and country. You can also insert information such as department, organizational unit, last logon date, and mailbox DN.

To add additional columns to a report
1
Right-click on a heading and select Insert Field.
2
Select the field that you want and click OK.

Device Reports

The Devices report folder contains the reports that show information about the mobile phones and other mobile devices. This report is populated by the Exchange ActiveSync Devices gathering task, which must be run against all the Exchange mailbox servers.

Device properties, such as the operating system or model name, are available only for users that have an Exchange mailbox. Not all device properties are available for all device types. If a device property is not shown in the report, the device manufacturer has not made the property available.

By default, the report pack does not gather device phone numbers. You can enable the gathering of the device phone numbers using the Exchange ActiveSync Privacy property tab. In the MessageStats console, select an Exchange organization, right-click and select Properties. For details, see chapter 3 in the MessageStats Report Pack for Exchange ActiveSync User Guide.

 
Table 6. Exchange ActiveSync Device reports.
Reports
Description
Filters

Exchange ActiveSync Device History

Provides the history of mobile devices used within the organization. Each mobile device is listed along with information to identify its user. If a mobile device has been used by multiple users, it is listed multiple times—once for each of its users.

NOTE: By default, the Report Pack for Exchange ActiveSync does not gather device phone numbers. To enable the gathering of device phone numbers, use the Exchange ActiveSync Privacy property tab.
•
User
•
Organization
•
Mailbox Server/DAG

Exchange ActiveSync Device Inventory

Lists the mobile devices that have been used within the organization. Each mobile device is listed along with information to identify its user. If a mobile device has been used by multiple users, it is only listed once along with its most recent user.

NOTE: By default, the Report Pack for Exchange ActiveSync does not gather device phone numbers. To enable the gathering of device phone numbers, use the Exchange ActiveSync Privacy property tab.
•
User
•
Organization
•
Mailbox Server/DAG

Total Growth of Active Mobile Devices

Shows the change in the number of active mobile devices used across all organizations.
•
Date
•
Display Options

Growth of Active Mobile Devices by Organization

Shows the change in the number of active mobile devices used within each Exchange organization.
•
Date
•
Display Options
•
Organization

Growth of Active Mobile Devices by Mailbox Server

Shows the change in the number of active mobile devices used on each Mailbox server.
•
Date
•
Display Options
•
Mailbox Server/DAG

Exchange ActiveSync Devices Added or Removed

Provides lists of devices that have been added or removed from the user mailboxes.

NOTE: By default, the Report Pack for Exchange ActiveSync does not gather device phone numbers. To enable the gathering of device phone numbers, use the Exchange ActiveSync Privacy property tab.
•
Date
•
Added or Removed
•
User
•
Organization
•
Mailbox Server/DAG

Active Exchange ActiveSync Devices

Provides a list of devices that were synchronized within the specified number of days.

NOTE: By default, the Report Pack for Exchange ActiveSync does not gather device phone numbers. To enable the gathering of device phone numbers, use the Exchange ActiveSync Privacy property tab.
•
Active within this number of days (Required)
•
User
•
Organization
•
Mailbox Server/DAG
•
Device Access Status

Inactive Exchange ActiveSync Devices

Provides a list of devices that were not synchronized within the specified number of days.

NOTE: By default, the Report Pack for Exchange ActiveSync does not gather device phone numbers. To enable the gathering of device phone numbers, use the Exchange ActiveSync Privacy property tab.
•
Inactive for this number of days (Required)
•
User
•
Organization
•
Mailbox Server/DAG
•
Device Access Status
Inserting Additional Columns

In addition to the default columns in the Device reports, you can insert additional columns containing user information such as address, city, and country. You can also insert information such as department, organizational unit, last logon date, and mailbox DN.

To add additional columns to a report
1
Right-click on a heading and select Insert Field.
2
Select the field that you want and click OK.

 

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