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Stat 6.3 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Patch Support Reports

Patch Support Reports display information about patches supported by Quest® Stat® for your PeopleSoft®, Oracle® Applications, or generic applications change management module.

Report
Description

CSR Patch Info for OraApps (List Format)

List of CSRs containing associated Oracle Apps patches and information on each patch.

CSR Patch Info for PS/GenApps (List Format)

List of CSRs containing associated PeopleSoft and generic applications patches and information on each patch.

Inventory of Oracle Apps Patches (List Format)

Inventory of Oracle Apps Patches that have been uploaded into Stat.

OraApps Patch Impact Analysis (List Format)

List of patch impact analyses with resulting impacted objects.

Oracle Applications Patch Timing Report

List of execution time for patch requests and statistical information.

Oracle Applications Patch Apply

List of Oracle Applications patches applied through Stat

PeopleSoft Options Reports

PeopleSoft® Options Reports display information about PeopleSoft operator IDs defined by environment and by user.

Report
Description

PS Operator IDs by Environment (List Format)

List of PS operator IDs sorted by Environment.

PS Operator IDs by User (List Format)

List of PS operator IDs sorted by user.

Statistics Reports

The Statistics Reports display statistical CSR information in a crosstab format.

Report
Description

Count of CSR Activity by Hour and Prio (Crosstab Format)

Spreadsheet of CSR activity by time of day and priority.

Count of CSR Activity by Hour and Type (Crosstab Format)

Spreadsheet of CSR activity by time of day and CSR type.

Count of CSR Transfers between Queues (Crosstab Format)

Spreadsheet of CSRs that have been transferred between queues.

Count of CSR Transfers between Users (Crosstab Format)

Spreadsheet of CSRs that have been transferred between users.

Count of CSRs by Day Of Week and Prio (Crosstab Format)

Spreadsheet of CSR activity by day of week and priority.

Count of CSRs by Day Of Week and Type (Crosstab Format)

Spreadsheet of CSR activity by day of week and CSR types.

Count of CSRs by Department and Prio (Crosstab Format)

Spreadsheet of CSR activity by department and priority.

Count of CSRs by Dept, Cust, and Prio (Crosstab Format)

Spreadsheet of CSR activity by customer sorted by department and priority.

Count of CSRs by Queue and CSR Type (Crosstab Format)

Spreadsheet of CSR activity by queue and CSR type.

Count of CSRs by Queue and Priority (Crosstab Format)

Spreadsheet of CSR activity by queue and priority.

Count of CSRs by Queue, User, and CSR Type (Crosstab Format)

Spreadsheet of CSR activity by time of queue, user, and CSR type.

Count of CSRs by Queue, User, and Priority (Crosstab Format)

Spreadsheet of CSR activity by queue, user, and priority.

Count of CSRs by User and Priority (Crosstab Format)

Spreadsheet of CSR activity by user and priority.

Count of Days per Status per CSR (Crosstab Format)

Spreadsheet presentation of number of business days each CSR spent in each status. Only closed CSRs are included on this report.

Table Reports

The Table Reports display miscellaneous information concerning active Quest® Stat® connections.

Report
Description

Active Stat Connections (List Format)

List of user currently connected to Stat.

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