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Foglight for Exchange 5.7.2.3 - Remote Access Diagnostics User Guide

Running the prerequisite test for Foglight for Exchange

To run the prerequisite test against Foglight for Exchange:
 
* 
NOTE: This test is intended for the local server; therefore, it must be run on the server to be tested.
1
On the Remote Access Test tab:
a
Select the Run a prerequisite test for Exchange Cartridge option.
b
Enter the credentials that will be used in the Foglight Agent Properties to collect metrics from the server being tested.
c
Enter the IP address or FQDN of a domain controller to validate the credentials entered above.
d
Click Next.
A list of the tests that will be run locally on the selected server is displayed on the Remote Access Test tab.
* 
NOTE: The Exchange agent needs to collect information from both the domain controller and Exchange server. Therefore this test needs to be run on the domain controller and the Exchange server.
2
Click Run.
3
Review the Results column which indicates whether the individual tests ran successfully on the selected server.
The PreReq tests (listed at the top of the list by default) MUST pass in order for an Exchange Agent to initialize.
* 
NOTE: For a list of the prerequisites, see the Foglight for Exchange Release Notes.
Failures in the remaining tests indicate environmental issues that may result in blank metrics in the Foglight for Exchange dashboards.
4
Open the Log tab for additional information that may help in troubleshooting failures that are encountered.

Installing a CA certificate

To install a CA certificate:
1
Download a CA certificate from the CA server, through the Active Directory® Certificate Services web page, and copy it to the host where the Remote Access Diagnostics Tool runs.
2
Double-click CA certificate and click Install Certificate.
The Certificate Import Wizard appears.
3
Place the certificate in “Trusted Root Certification Authorities” and click Next.
4
Click Finish to complete the installation.

Troubleshooting issues

This section lists potential issues that users may encounter when running the Remote Access Diagnostics tool and provides solutions for these issues.

Could not get RootDSE with the supplied server and credentials.

Symptoms:
•
The “Enable SSL For LDAP” option is selected.
•
The following exception message is found in the log page:
SETTINGS: Agent account validated in AD.
Querying dc7.domain7.local for RootDSE Naming Contexts using: administrator@domain7.local
Exception contacting LDAP://dc7.domain7.local:636/RootDSE - The server is not operational.
Resolution:
1
Check the alias record in the hosts file. Ensure that it uses the same record format shown in the following example:
10.30.150.30    dc7.domain7.local    domain7.local    dc7
2
Double-click the installed CA certificate and ensure that no WARNING messages are present.
3
Verify the credential.

 

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