Tchater maintenant avec le support
Tchattez avec un ingénieur du support

Stat 6.2 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Statistics Reports

The Statistics Reports display statistical CSR information in a crosstab format.

Report
Description

Count of CSR Activity by Hour and Prio (Crosstab Format)

Spreadsheet of CSR activity by time of day and priority.

Count of CSR Activity by Hour and Type (Crosstab Format)

Spreadsheet of CSR activity by time of day and CSR type.

Count of CSR Transfers between Queues (Crosstab Format)

Spreadsheet of CSRs that have been transferred between queues.

Count of CSR Transfers between Users (Crosstab Format)

Spreadsheet of CSRs that have been transferred between users.

Count of CSRs by Day Of Week and Prio (Crosstab Format)

Spreadsheet of CSR activity by day of week and priority.

Count of CSRs by Day Of Week and Type (Crosstab Format)

Spreadsheet of CSR activity by day of week and CSR types.

Count of CSRs by Department and Prio (Crosstab Format)

Spreadsheet of CSR activity by department and priority.

Count of CSRs by Dept, Cust, and Prio (Crosstab Format)

Spreadsheet of CSR activity by customer sorted by department and priority.

Count of CSRs by Queue and CSR Type (Crosstab Format)

Spreadsheet of CSR activity by queue and CSR type.

Count of CSRs by Queue and Priority (Crosstab Format)

Spreadsheet of CSR activity by queue and priority.

Count of CSRs by Queue, User, and CSR Type (Crosstab Format)

Spreadsheet of CSR activity by time of queue, user, and CSR type.

Count of CSRs by Queue, User, and Priority (Crosstab Format)

Spreadsheet of CSR activity by queue, user, and priority.

Count of CSRs by User and Priority (Crosstab Format)

Spreadsheet of CSR activity by user and priority.

Count of Days per Status per CSR (Crosstab Format)

Spreadsheet presentation of number of business days each CSR spent in each status. Only closed CSRs are included on this report.

Table Reports

The Table Reports display miscellaneous information concerning active Quest® Stat® connections.

Report
Description

Active Stat Connections (List Format)

List of user currently connected to Stat.

Table_Dump Reports

The Table_Dump Reports display raw data concerning CSRs and issue tracking. These reports are designed to be exported into Excel® for the use of system administrators.

Report
Description

CSR Issues List (Landscape List Format)

List of CSR issues.

CSR Raw Data (Landscape List Format)

Spreadsheet of CSR data formatted for export to Excel. This report does not include code descriptions.

CSR Raw Data with Descriptions (Landscape List Format)

Spreadsheet of CSR data including code descriptions formatted for export to Excel.

CSR Task Time Entry - Raw Data (Landscape List Format)

Spreadsheet of CSR Task and Activity data formatted for export to Excel. This report does not include code descriptions.

Project Issues List (Landscape List Format)

Spreadsheet of project issues formatted for export to Excel.

Stat User Login History

Stat User login history sorted descending by login date. Keep track of users that logged into Quest® Stat®.

Task Reports

Task Reports display information concerning tasks, including uncompleted and past due tasks.

Report
Description

CSR Quick List with Tasks (Standard Format)

General CSR information including associated tasks.

CSR Quick List with Tasks - Closed CSRs (List Format)

List of closed CSRs with their associated tasks.

CSR Task Time Entry by Period (List Format)

Detailed listing of time entered by user, CSR and task for a specified period of time.

CSR Task Time Entry Summary (List Format)

List of time entered by user, CSR and task for a specified period of time. Summarized at the task level.

CSR Task Time Entry Summary (CSR) (List Format)

List of total time entered by a user for a specified period of time. Summarized at the CSR level.

Estimated CSR Completion (List Format)

List of CSR tasks including the percentage completed and the number of hours.

Incomplete Tasks by Assigned User (List Format)

List of uncompleted tasks sorted by assigned user.

Past Due Tasks by Assigned User (List Format)

List of past due tasks sorted by assigned user.

 

Documents connexes

The document was helpful.

Sélectionner une évaluation

I easily found the information I needed.

Sélectionner une évaluation