Retour
-
Titre
Event Type of Past Due Business Rules do not Appear to be Triggering -
Description
When trying to create Business Rules that will trigger for "Past Due" type Events e.g. Past Due CSR Escalation or Past Due Task Escalation, the Rules do not seem to trigger. Other Business Rules are working correctly e.g. CSR Update is triggering as expected. -
Résolution
Check if job called Check for past due is set.
This job needs to be setup in Maintenance | Stat central agent | Job maintenance.