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Titre
Unable to login to Spotlight Cloud after Diagnostic Server issue found in KB 268310 - ‘The email address or password you entered is incorrect’ -
Description
After encountering the ‘Partial System Outage’ issue, described in SOL268310, After following the steps a few times, when opening the Diagnostic Server App and trying to login through it, the login fails with the message:
‘The email address or password you entered is incorrect’
It is still possible to login to https://www.spotlightcloud.io/ with the same details. The Diagnostic Server service is running at the time of the login error.
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Résolution
Re-run the installation setup of Spotlight Cloud Diagnostic Server App and then reboot the machine / server