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Titre
Some users are receiving "No RemoteScan Client found" when trying to scan -
Description
One or multiple users try to scan, they receive a message telling "No RemoteScan Client found! Contact sales@remote-scan.com to purchase RemoteScan Universal".
RemoteScan Client is installed on the Remote server.
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Cause
This can happen due to missing RemoteScan files on the affected user's Home folder at the Remote server (Citrix or Terminal Server). -
Résolution
- Identify the user's Home path by opening a CMD as the affected user and typing the SET HOME command on the remote session.
- From a working RemoteScan user, copy the files and folders from the following locations to the affected user(s) home path:
%HomePath%\Windows\twain_32.dll
%HomePath%\Windows\Twain_32\RemoteScan\ (Folder with RemoteScan files)
%HomePath%\Windows\pixtran\RSISIS.pxn (if running RemoteScan Universal)
- You can also re-install RemoteScan client and during the wizard, select the users to copy the files to.