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Titre
Upgrading or Installing NetVault? Learn Why NetVault Services is the Key to Success -
Description
Customers often face confusion when seeking assistance for NetVault installation or upgrades, mistakenly reaching out to NetVault Support instead of NetVault Services. This mismatch can lead to delays and inefficiencies, as NetVault Support is tailored for addressing break and fix issues, not for guiding installations or upgrade processes. The challenge lies in clearly guiding customers to contact NetVault Services for their installation or upgrade needs, ensuring they receive the most relevant and expert assistance for these specific tasks.
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Cause
The confusion among customers regarding NetVault services primarily stems from an unclear distinction between the roles of NetVault Services and NetVault Support. NetVault Services is adept in offering assistance for installations and upgrades, whereas NetVault Support's role is focused on addressing break and fix issues. This misunderstanding often leads customers to incorrectly seek installation or upgrade support from NetVault Support, which falls outside the scope of the support contract, causing delays and service inefficiencies.
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Résolution
About NetVault Services
NetVault Services is dedicated to delivering specialized services by leveraging the unique skills and experience of its consultants. Focused on specific solutions and interrelated technologies, they offer a level of expertise unmatched by most. Services include assessing current environments, building tailored project plans, successful solution integration, and knowledge transfer for user adoption. Additionally, NetVault provides Remote and Onsite QuickStart services for efficient solution implementation, ensuring a quick and proper setup, expert configurations, and teaching best practices for the maximal use of their solutions.