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Titre
Unable to restore E-mails from the archive - An internal server error occurred -
Description
Unable to restore some E-mails from archive. They constantly fail with the following error message:
'Failed to restore message >> An internal server error occurred.' -
Cause
EWS connection method is used. EWS limitation or wrong EWS config set in MAM Addressbook. -
Résolution
Switch connection method to MAPI.
If you are not able to open mailboxes using MAPI, please visit following KB article and follow steps described to make sure that connection is configured properly:
https://support.quest.com/metalogix-archive-manager-for-exchange/kb/4292900/cannot-access-mailboxes-from-metalogix-archive-manager-using-mapi
If the issues persist, please contact Quest Support.