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Titre
Unable to create Oracle agent from the Databases dashboard -
Description
Unable to create Oracle agent from the Databases dashboard. Below error is seen when agent creation is tried.
Error executing script id=system:oracle_installer_apis_database.isAgentExists name="'isAgentExists' from the System module Databases/Oracle/Installer/APIs/Database"
message: com.quest.nitro.service.sl.interfaces.scripting.ScriptingException: com.quest.nitro.service.sl.interfaces.scripting.ScriptAbortException: java.lang.NullPointerException: Cannot get property 'name' on null object----script start------/*** This software is confidential. Quest Software Inc., or one of its subsidiaries, has supplied this software to you* under terms of a license agreement, nondisclosure agreement or both.** You may not copy, disclose, or use this software except in accordance with those terms.** Copyright 2017 Quest Software Inc. ALL RIGHTS RESERVED.** QUEST SOFTWARE INC. MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY OF THE SOFTWARE, EITHER EXPRESS OR* IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,* OR NON-INFRINGEMENT. QUEST SOFTWARE SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED BY LICENSEE AS A RESULT OF USING,* MODIFYING OR DISTRIBUTING THIS SOFTWARE OR ITS DERIVATIVES.*/package system._oracle_installer_apis_database.scripts;import com.quest.qsi.fason.framework.utils.AgentUtils;import com.quest.qsi.fason.framework.installer.exceptions.EInstallerErrorType;import java.util.regex.Pattern;log = org.apache.commons.logging.LogFactory.getLog("script." + functionHelper.getFunctionId()); -
Cause
The agent created to monitor the Oracle instance was created previously and deleted on one particular instance of Foglight Agent Manager (FglAM) which is the reason the error mentioned above was popped out during agent creation. -
Résolution
WORKAROUND
Once the agent data was cleared from the "Databases | Databases Technical Support" dashboard, the agent was successfully created.
- Open Databases | Support Dashboard > Database technical Support
- Switch between the DB types tabs (e.g. Oracle or SQL Server accordingly)
- Click on Clear Agent data
- Highlight the agent which is missing from Database Dashboard and has topology duplication
- Click on the Delete button
- Click on Clear Agent Model Data
- Highlight the agent which is missing from Database Dashboard and has topology duplication
- Click on the Delete button
- Rerun the Database Wizard and add the instance
STATUS
This issue cause by the residual data in fms, this instance can be added successful after using Object Cleanup to delete the related topology objects. -
Identifiant du défaut
ORAFOG-341