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Titre
Unable to Sysprep, AntiVirus detected -
Description
Disable Windows AntiVirus.
There are different ways to disable Microsoft AV. This article outlines the method considered as part of the best practices.
To disable Windows AV, go to “Windows Start | Settings | Update & Security | Windows Security | Virus & threat protection | Manage settings”
Reference to the following image
Using the Windows Security Center will disable “Real-Time Protection” temporarily. Rebooting the client machine will enable the feature again.
Additional information if the issue persists.
A- Uninstalling OS packages or provisioned apps within Windows, may cause an issue when trying to access the “Virus & threat protection” settings page. (refer to the 3rd step in the screenshot above)
This will trigger a pop-up in Windows requesting to choose an app from the Microsoft Store.
This is a known issue within Windows. For further information about it, see the following articles:
https://www.itninja.com/question/windows-10-sysprep-fails-after-windows-updates
As an addition to the articles above, to keep things simple, Quest KACE recommends avoiding the use of an upgraded Windows image. It is always preferred to create a new VM, and install the Windows 10 Build desired to capture a new image.
B- Another common issue after deleting OS packages or provisioned app, is the result of hidden/missing menu while viewing the “Security Settings” page. (See example below)
If it is necessary to delete provisioned apps on Windows before sysprep, it is important to be careful, as some provisioned apps are key for the operating system.
https://blog.danic.net/provisioned-app-packages-in-windows-10-enterprise-windows-10-pro/
https://community.spiceworks.com/how_to/136268-unprovision-windows-10-applications
https://www.itninja.com/question/removing-bloatware-default-add-ins-windows-10-pro
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