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Titre
Broken Enterprise Reporter index files are consuming disk space -
Description
Broken and incomplete Enterprise Reporter index files are filling up the local hard drive. -
Cause
Crashes or unexpected service restarts during index building operations leaves orphaned files in the ER connector store location. These files don't get cleaned up or overwritten during new indexing operations. -
Résolution
To check the list of files and folders currently in the \storage\ folder, we can check to see which are valid and discard anything that isn't:1) Edit the file "C:\Program Files\Quest\IT Security Search\storage\ReporterFiles.config"2) Look for a key that looks like the following:<config itsearch_total_count_value="90000" itsearch_isdamaged="False" path="C:\Program Files\Quest\IT Security Search\storage \ReporterFiles_20180606081632825" .../>3) Take note of the folder name4) Stop the ITSS service5) Delete all other folders in the \Storage\ folder (not the files in the base \Storage\ folder, just the folders not listed in that config file)6) Restart the ITSS service