Retour
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Titre
Quest IT Security search service will not start due to RMAD Connector error -
Description
RMAD connector settings can be saved without being completed in full which can lead to exception attempting to start ITSS service. Consider the following scenario:
1. Enable RMAD connector.2. Specify RMAD server settings. Domain settings are left blank.3. Disable RMAD connector.4. Click Apply.5. Try and run a search. Error banner is likely:"Network error: Cannot process argument because the value of argument "username" is not valid. Change the value of the "userName" argument and run the operation again"6. After IT Security Search service is restarted it will then no longer stop/start. An error similar to the following will be found in the Application event log during attempts to start the service:ErrorEvent ID 0Service cannot be started. Cannot process argument because the value of the argument "userName" is not valid. Change the value of "userName" argument and run the operation again." -
Cause
Product defect. -
Résolution
WORKAROUND
1. Rename or delete the existing IT Security Search settings.xml found under C:\programdata\Quest\IT Security Search\Settings.xml2. IT Security Search service will now be able to start/stop normally3. Re-configure any enabled connectors againSTATUSWaiting fix in a future release of IT Security Search. -
Identifiant du défaut
IS-839