How to export alarm history from the Alarms dashboard (4226150)

Alarms can be exported from the Alarm panel into PDF, CSV, Excel, and XML formats.

To export alarms from the Alarm panel:

1). Navigate to the Alarms panel

2). Set the Zonar in the top right corner of the Alarms panel to display the time range of alarms from which to export.

• Typically, 72 hours (three days) is a good representative time period from which to find alarms

3). Click the Alarm Filter link to access the Alarm Filter popup

4). Set the alarm filters

For example, you can filter the list of alarms to show only Current or Historical alarms. Select Current to shows all outstanding alarms. This is essentially the current outstanding set of alarms that need to be addressed. Use Current if you want to see what is immediately noteworthy. In contrast to Current, Historical shows all alarms that fired during a certain interval, regardless of whether they are active or cleared. Use Historical if you want to see what is happening in your monitored environment during a specific time range.

In the Alarm Filter dialog box, you can also set a number of other parameters to help you filter the list, and you can set the maximum number of results to display in the table.

• Wildcards are accepted by using the % (percent) symbol, such as %Management% as a match for "Credential Management Event"

5). Click the Update button in the Alarm Filter popup

6). The Alarms panel will display the filtered alarms

7). Click the selector icon to the right side of the search box in the panel to display the selector panel, then click the export link 

8). Click the link for the type of file to export (PDF, CSV, Excel, or XML).

• For Technical Support Service Requests, we recommend CSV or Excel files

9). A file will be downloaded from the browser UI to the desktop.

10). If a Service Request has been opened for an Technical Support issue, this file can be uploaded to the Service Request as described in Knowledgebase article 338971