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Title
Walk through creating a custom dashboard or report -
Description
What is Support's policy on creating custom dashboards or reports?
Are custom Dashboards/Rules/Reports supported by Quest Support? -
Cause
These sorts of integration and customization scenarios go beyond the scope of support and are best handled by Quest Professional Services consultants who can help architect and build a solution that meets your needs. -
Resolution
Below is information about Customization Policy as documented under Product Support Policies in Support Guide and Product Customization.
Product Support Policy on Customizations
A customization indicates functionality and configurations added to a Quest® product that are not provided as part of the standard generally available product release and, as such, would be outside the scope of the support and maintenance services provided herein. Customizations can include new or modified scripts used within or alongside our products as well as additional functionality, such as custom reports, dashboards, rules and automated actions, developed by you, your partners or our services organization.
Support and Customizations
Technical support does not perform or maintain customizations. The design and development of customizations to our products is your responsibility. Assistance from technical support is limited to helping ensure that the product’s functionality, which enables the addition of customizations, is functioning as expected. Alternatively, you may obtain guidance through product-specific support sites or the Support Portal Knowledge Base.
Advanced Assistance
If more thorough and detailed assistance is needed to design and develop customizations, we recommend that you engage our Quest Services organization or fully certified partners to assist. Their expertise in designing customized solutions will ensure that you receive maximum value and product adoption. In addition to providing post-implementation expert services, Quest Services also offers a variety of prepackaged customizations for products that may meet your specific requirements
Educational Services
We recommend that you obtain appropriate product training before attempting to design, develop and implement any customization to our products. Our training courses will equip you with the necessary knowledge and ability to design and implement effective changes to our products. For more details on the training services available, refer to the Quest Educational Services section.
Maintaining Customizations
Careful consideration should be given to all customizations during future migration or upgrade exercises to new product or platform versions. Customizations could inhibit the upgrade itself and may require a level of rework to continue functioning properly. Technical support does not take ownership for any customizations. We strongly encourage you to document and maintain records on any implemented customization work. These records can be useful in determining whether problems are caused by customization or are a defect in the core product.
Quest Sales Representatives and Quest Support can pass along your contact information to our Professional Services group.
You may also be interested in posting your question and requirements on the Foglight Community where there are many experts who may have experience in this area and can offer up suggestions on how to create this integration. The Foglight community is located here: https://www.quest.com/community/foglight/
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Attachments
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Additional Information
In regards to creating a dashboard to suit your needs, Quest Support suggests first trying to accomplish this via a drag-drop of an existing view onto a new dashboard. If this cannot does meet the requirements, the advanced topic of Custom Dashboards via WCF (Web Console Framework) may be necessary.
Reference "Tutorial 1: Drag and Drop" in the Foglight - Web Component Tutorial documentation available in Support Portal.
There is also a video available on Supportlink for this topic. https://www.quest.com/video/creating-custom-dashboards-in-foglight-for-sql-server8130404/
Foglight - Creating Custom Dashboards
Learn how to create custom Foglight dashboards by configuring and organizing layouts, adding and configuring metric views, assigning user roles and adding background images
The latest Foglight documentation can be found here. The documentation is available online and via PDF.