Return
-
Title
How to upload a server support bundle to Quest FTP site -
Description
Foglight provides the ability to upload FMS / FglAM support bundles directly from the UI to the FTP site.
How does one configure this properly?
-
Resolution
The existing solution to upload support bundles from Foglight UI does not meet the enhanced security standards used in Foglight and will be removed in a future release.
We recommend uploading files directly through the support case; for more information on this approach refer to Attaching support bundles and files to a Support case (4226000).
NOTE: It is possible to upload files up to 1000MB via the service portal. If the file exceeds 1000MB, please update your service request and inquire about an alternative method using a Secure FTP portal to share the logs with support.