To troubleshoot printer issues, follow these steps:
1. Review the SLTrace.htm and confirm the Printer Element is validated.
(%Temp%\Desktop Authority\SLTrace.htm)
If the Printer Element did not validate then:
a) Review the Validation Logic settings, verify the correct settings are selected.
b) Review the Validation Logic Rules, verify the element has been applied to the correct OU, groups, users, etc.
2. Attempt to manually map the printer.
a) Copy the Printer Server name from the SLTrace.htm file, and on the computer exhibiting the issue, go to START | RUN and paste the server name “\\PrinterServerName”. Click OK or ENTER.
b) Browse to the shared printer, right click, and select “Connect”
c) Confirm the successful printer mapping or if printer does not map successfully, an error code should have been returned that can be used to troubleshoot further.
3. If the manual mapping was successful then, as a test, try mapping the printer using a VBS Script.
a) Copy the VBS Code below and paste it into Notepad.
b) Edit “\\Servername\Printername” and replace with your specific Server and Printer information.
c) Save the file as a .VBS
d) Run the file on the computer exhibiting the issue.
VBS Code:
'On Error resume Next ' ver important otherwise users will get errors on subsequent reconnections
Printer_1 = "\\ServerName\PrinterName"
msgbox "Start..."
Set PrinterObj = CreateObject("WScript.Network")
PrinterObj.AddWindowsPrinterConnection Printer_1
msgbox "Done..."
WScript.Quit
4. If both the manual process and VBS script did not have any issue mapping the printer but Desktop Authority is still unable to then please Contact Technical Support for further assistance.
