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KACE Desktop Authority 11.3 - ExpertAssist User Guide

User Guide
Copyright Overview User Interface Home Remote Control File Transfer Help Desk Chat Computer Management Computer Settings Server Functions Scheduling and Alerts Performance Monitoring Security Preferences Custom Pages WAP and PDA Interface About Us

Registry Keys in Use

Under Registry Keys in Use you can view a list of all registry keys currently open on the remote computer. As with open files, you can also see the names of the processes that use them.

The processes list is clickable, so you can view data on the processes, and if necessary, kill them.

DLLs in Use

Here you can view a listing of all currently loaded dynamic link libraries and the processes that use them.

The processes list is clickable, so you can view data on the processes, and if necessary, kill them.

EA Connections

Selecting this page will display all current connections currently being served by ExpertAssist. It will display the IP address and host name of the remote computer, the type of connection and the name of the Windows user associated with the connection.

The connection type can be one of the following:

ExpertAssist Desktop Icon

Connections opened by ExpertAssist’s icon in the notification area.

Browser (HTTP)

A typical browser connection requesting a page.

Remote Control

A Java remote control client.

File Transfer

Connection performed via File Manager applet

EAtelnet

Connections opened by ExpertAssist built-in telnet client available via the Command Prompt page under the Computer Management object.

Performance Viewer

The Java applet above the menu, displaying CPU and memory utilization.

Session Monitor

Connection established by Session Monitor that shows management sessions.

Telnet

Connections to ExpertAssist’s built-in Telnet Server performed via standalone telnet client (such as Windows built-in telnet console application).

FTP Client

Connections to the Virtual FTP Server

Telnet Connections

Selecting this option will display all current Telnet connections currently being served by ExpertAssist. This includes the connections opened via the built-in Command Prompt telnet client as well as those that are served by built-in Telnet Server and opened using some standalone telnet client. It will display the IP address of the connected client, the connection protocol, and the name of the Windows user established the connection. This will be the user whose credentials were used by a remote client to authenticate within ExpertAssist. You can also see the time the connection has been started on, emulation type, console window size (if applicable), and when will the session recovery timeout expire (if applicable).

Additionally, you can terminate the established connection. Clicking the red button in the Lose column will disconnect the client but leave the session open until the session recovery timeout expires.

You can kill the connection by terminating the connection session if you click the red button in the Kill column.

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