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NetVault 13.0.2 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Adding clients

This section includes the following topics:

Adding a client to the NetVault Server

To use a client in a backup or restore operation, you must first add the client to the NetVault Server. You can use the configuration wizard to add and configure a NetVault Client.

To back up the client machine added by MSP administrator, first add them to default client group.

1
In the Navigation pane, click Manage Clients, and then click Add Client.
Click Next.
4
If the client resides on a network that is outside the firewall, select the Client is Outside Firewall check box, and configure the firewall settings. For more information, see About firewall settings.
Click Next.

The client machine is listed on the Manage Client page. You can view the following information about the machines:

Status: Displays the status icons, which indicate whether the client is online of offline.
Client: Displays the NetVault name assigned to the client.
Version: Displays the NetVault version installed on the machine.
Description: Displays the client description.
Trace Status: Select or clear the check box to enable or disable tracing on the relevant NetVault client machine to capture diagnostic information. For more information, see Enabling tracing and Disabling tracing.

The client is online. You can add the client to the NetVault Server.

The client is online, but it is password-protected. To add the client, you require its NetVault password.

The client is offline. Try adding the client later when it is online.

Adding multiple clients

When adding clients to NetVault Server, only an MSP administrator can use the following procedure to add multiple MSP clients at the same time.

1
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, select the Install Software/Add Clients option.
2
On the Machines to Be Added as Clients page, next to Machines, click the add (+) icon, and select a method for adding the deployment targets.
3
In the Add Machines window, on the Machine Details tab, enter the following details based on your method selection.

By FQDN or IP

To manually add the deployment targets, select this method.

On the Machine Details tab, specify the FQDN or IP address of the client.

Click Next.

From Active Directory

To select machines from an Active Directory Domain, select this method.

On the AD Details tab, provide the following details:

AD Server Address: Type the host name or IP address of the Active Directory Server.
User Name: Specify a Domain Account that is in the local Administrators group of all target machines.
Password: Specify the password for the user account.

Optionally, if you want NetVault to remember the password for this user name, select Save Credential.

Click Connect.

In the list of Active Directory Objects, select the target machines, and click Next.

From a file

To import the target list from a file, select this method.

In the Add machines from file dialog box, click Select a file. After selecting the file in the browse window, click OK to upload the file.

For more information about the file format, see File format for specifying deployment targets.

Installation Settings

On the Installation Settings tab, provide the NetVault password.

If no NetVault password is set for the client, specify the administrator password for the machine.

Click Next.

Client Settings

On the Client Settings tab, provide the following details:

Client Description: Type a descriptive text for the client.
Client Group: To add the client to one or more client groups, select the corresponding check boxes.

Click Next.

Firewall Settings

If the client resides on a network that is outside the firewall, select the Client is Outside Firewall check box on the Firewall Settings tab, and provide the TCP/IP port specifications. For more information about these settings, see About firewall settings.

Click Verify to check connectivity to the clients. If any errors are reported, click Edit, and modify the applicable installation parameters.

About firewall settings

Firewall settings are required to communicate with NetVault Clients that reside outside the firewall. MSP administrator and tenant administrator can use these settings to specify the TCP/IP ports for establishing data transfer channels, message channels, and broadcast channels through the firewall.

MSP administrator and tenant administrator can configure the firewall settings when deploying or adding a client, or update these settings from the Change Settings page. MSP administrator and tenant administrator can also use the NetVault WebUI to configure the firewall settings for new or existing clients.

Common firewall ports must used by all the tenant administrators, where same settings must be made for all the client machines.

The following table provides a brief description of the firewall settings.

Listen ports for devices

Ports to listen on for device requests.

Configure this option on the NetVault machines that have a locally attached device (for example, NetVault Server or NetVault Clients with SmartClient licenses).

Requirement: Two ports per drive.

Connect ports for devices

Ports that plug-ins use to connect to remote storage devices.

Configure this option on clients that connect to remote devices.

Requirement: Two ports per drive.

Listen ports for NetVault message channels

Ports for receiving messages during data transfers.

Configure this option on both the NetVault Server and the Client. NetVault requires a two-way connection between the Server and the Client for message channels.

Requirement: Three ports per client.

To run two or more plug-ins simultaneously on a client, configure two ports per plug-in and an extra port per client. For example, to run two plug-ins simultaneously, configure (2 * 2) + 1 = 5 ports for a client.

Connect ports for NetVault message channels

Ports for sending messages during data transfers.

Configure this option on both the NetVault Server and the Client. NetVault requires a two-way connection between the Server and the Client for message channels.

Requirement: Three ports per client.

To run two or more plug-ins simultaneously on a client, configure two ports per plug-in and an extra port per client. For example, to run two plug-ins simultaneously, configure (2 * 2) + 1 = 5 ports for a client.

Connect ports for NDMP control channels

Ports for sending NDMP messages (NDMP control channels).

Configure this option on the NetVault Server (on which the plug-in is installed) when a firewall separates an NDMP filer and the NetVault Server.

By default, NetVault uses port number 10000. You can change it, if necessary.

Listen ports for NDMP data channels

Ports to listen on for NetVault devices operating as NDMP movers.

Configure this option on the NetVault Server or Client to which the device is attached. These ports are used for data transfers between the NDMP filer and storage device when a firewall separates the two networks.

Connect ports for inter-machine setup

Ports for establishing initial contact (broadcast channels) while adding a NetVault Client, and later to ascertain its availability.

Requirement: Two ports per client.

You can use the following formats to specify the ports or port ranges for data channels, message channels, and broadcast channels:

IMPORTANT:  

For more information, see the following sections:

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