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KACE Systems Management Appliance 13.0 Common Documents - KACE GO 8.0 Release Notes

Upgrading from K1000 GO 2.4 or earlier versions on iOS

Upgrading from K1000 GO 2.4 or earlier versions on iOS

Due to the recent changes in the app's ownership, the app update loses access to the old app's keychain data. As a result of this, any KACE Systems Management Appliance server password and certificate preferences stored in the device are lost.

Installing and accessing KACE GO

Installing and accessing KACE GO

The KACE GO app is available from the Apple App Store and the Google Play Store.

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Quest recommends that you configure SSL on the KACE Systems Management Appliance server.
* 
NOTE: KACE GO 8.0 for iOS has an updated app ID. For that reason, the app does not automatically update from the app store, and it must be manually installed.

Store access for iOS: https://itunes.apple.com/us/app/kace-go-client/id1630800439

Store access for Android: https://play.google.com/store/apps/details?id=com.kace.k1mobile

1.
Install as you would any app.
2.
Accept the license agreement before you log in.
After you install the app, clicking input text boxes on the login screen displays the license agreement. The agreement has Accept and Decline options. Clicking Accept enables you to type in login credentials, and clicking Decline closes the app and redirects you to the device's home screen.
You need to accept the agreement only once after installation.
3.
Enter the URL or IP for the KACE Systems Management Appliance server.
KACE GO first attempts to connect through HTTPS. If SSL is not available for the server, the application logs in through HTTP. When a server has both port 80 and port 443 enabled, KACE GO always connects though HTTPS (port 443).
If SSL is enabled: If SSL is enabled on the KACE Systems Management Appliance server, you are prompted to accept the self-signed cert or the CA cert for SSL.
4.
If SSL is enabled: Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (benign reasons can include, for instance, expiration or update), do not log in. Contact your KACE Systems Management Appliance administrator for options.
5.
Log in using your existing KACE Systems Management Appliance administrator account.

Procedural and interface notes

Procedural and interface notes

Because of differences in operating systems for mobile devices and other design considerations, sometimes KACE GO performs operations and displays information in ways different from what one would expect from the KACE Systems Management Appliance.

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The ticket sorting order options in KACE GO are different from those available in the KACE Systems Management Appliance Administrator Console.

In KACE GO, you can sort tickets by:

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Tickets, latest (created) to oldest
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Priority
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Ticket number, oldest to newest
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Owner
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Status
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The option to clone or delete a ticket is not available when you have accessed that ticket through the See Also field of a cloned ticket.
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When users do not have permission to view an asset such as a printer or copier, they will not be able to assign that asset to the Asset field of a ticket. In this case, users need to use the KACE web UI to assign the asset.
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NOTE: Administrators should ensure that the Asset field is not a required field for any queues that are exposed to users.
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In the Settings menu, only Administrators can see and set the Recent Ticket field.

Enabling KACE GO users to access the KACE Systems Management Appliance

Enabling KACE GO users to access the KACE Systems Management Appliance

Making the KACE Systems Management Appliance accessible is a two-stage process. First you enable mobile device access on the appliance, then you enable mobile device access for authorized KACE Systems Management Appliance users.

1.
Enable Mobile Device Access for the KACE Systems Management Appliance.
a.
On the KACE SMA Settings: Control Panel page, click General Settings.
b.
On the KACE SMA Settings: General page, click Edit Mode.
c.
Select the Mobile Device Access check box.
d.
Click Set Options.
2.
Enable Mobile Device Access for an authorized user.
a.
Log in to the KACE Systems Management Appliance Administrator Console: http://appliance_hostname/admin.
b.
Click Settings > Users.
The Users page appears.
c.
Click the name of an existing user.
d.
Select the Mobile Device Access check box.
e.
Click Save.

For more information, see "Configuring Mobile Device Access" in the KACE Systems Management Appliance Administrator Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

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