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KACE Systems Management Appliance 11.1 Common Documents - Release Notes

Installation instructions

Installation instructions

You can apply this version using an advertised update or by manually uploading and applying an update file. For instructions, see the following topics:

Prepare for the update

Prepare for the update

The minimum version required for installing KACE Systems Management Appliance 11.1 is 11.0. If your appliance is running an earlier version, you must update to the listed version before proceeding with the installation.

To check the appliance version number, log in to the Administrator Console and click Need Help. In the help panel that appears, at the bottom, click the circled 'i' button.

The minimum version required for upgrading the KACE Agent is 10.2. We recommend running the latest agent version with KACE Systems Management Appliance 11.1.

NOTE: The KACE Agent RPM package can be installed on managed SUSE Linux devices only when the libxslt-tools package is installed before the agent package.

Back up your database and files and save your backups to a location outside the KACE Systems Management Appliance server for future reference. For instructions on backing up your database and files, see the Administrator Guide, https://support.quest.com/technical-documents/kace-systems-management-appliance/11.1-common-documents/administrator-guide/.

For appliances initially installed prior to version 7.0 that have not been re-imaged (physical appliances) or reinstalled (virtual), Quest Software strongly recommends exporting, re-creating (an image, or a virtual machine installation from an OVF file), and re-importing the database before upgrading to version 11.1. For complete information, visit https://support.quest.com/kace-systems-management-appliance/kb/111810/how-to-re-image-the-k1000-appliance.

If your appliance version is many versions behind, the following article contains useful upgrade-related tips: https://support.quest.com/kace-systems-management-appliance/kb/155574/upgrading-a-kace-systems-management-appliance-that-is-multiple-versions-behind-upgrade-path-6-x-to-10-0-.

There are many reasons why you should re-image the appliance. The new disk layout, for example, offers better compatibility with version 11.1. It also features better security and performance.

To determine if your system would benefit from such an upgrade, you can use a KBIN file to determine the exact age of your appliance and its disk layout. To download the KBIN, visit https://support.quest.com/kace-systems-management-appliance/kb/210267/how-to-run-the-kace-systems-management-appliance-configuration-report.

Prior to any .kbin upgrade, port 52231 must be available so that the KACE Upgrade Console page is accessible. If the upgrade is initiated without making this port available, you will not be able to monitor upgrade progress. Quest KACE highly recommends allowing traffic to the appliance through port 52231 from a trusted system and monitoring the upgrade from the Upgrade Console. Without access to the Upgrade Console, the upgrade redirects to an inaccessible page which appears in the browser as a timeout. This may lead someone to believe that the upgrade has crashed the system, causing them to reboot the box when, in fact, the upgrade is still in progress. If unsure about the progress of the upgrade, contact KACE Support and do not reboot the appliance.

Update the KACE Systems Management Appliance server using an advertised update

Update the KACE Systems Management Appliance server using an advertised update

You can update the KACE Systems Management Appliance server using an update that is advertised on the Dashboard page or on the Appliance Updates page of the Administrator Console.

2.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance: Log in to the appliance System Administration Console: http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
3.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
4.
Click Check for updates.

Upload and apply an update manually

Upload and apply an update manually

If you have an update file from Quest, you can upload that file manually to update the KACE Systems Management Appliance server.

2.
Using your customer login credentials, log in to the Quest website at https://support.quest.com/kace-systems-management-appliance/download-new-releases, download the KACE Systems Management Appliance server.kbin file for the 11.1 GA (general availability) release, and save the file locally.
3.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
4.
In the Manually Update section:
a.
Click Browse or Choose File, and locate the update file.
b.
Click Update, then click Yes to confirm.
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