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KACE Systems Management Appliance 11.1 Common Documents - KACE GO 7.1 Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

New features

This release of the KACE GO includes the following features.

Service Desk queue ownership: End users that belong to a queue's Owners label can now edit all tickets in the queue, and edit owner-only fields in a ticket.
Ticket lists: When focused on a specific queue, the ticket list can now sort by ticket custom fields.
Ticket details: The ticket prefix appears in any ticket reference (the current ticket in the title bar), and in any reference to the process parent on a process child ticket).
HTML editing: iOS devices now support setting text font, text color, and background color.
Bulk edit improvements: On Android devices, when performing a bulk operation, it is now possible to create a report of the assets that were updated by the bulk operation. This is similar to the operation that already is available in iOS.
SAML policy enforcement: On organizations where SAML is enabled and require SAML login is selected, attempting to log in with a local user console account is denied.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

Resolved issues

The following is a list of resolved issues and product enhancements available in this release.

iOS Resolved Issues

Resolved issue

Issue ID

Tickets only showed a maximum of 50 comments.

The app now shows the 50 most recent changes, not just the 50 first changes. If the ticket has more than 50 changes, a message appears at the bottom, indicating that there are more changes in the ticket, but cannot be displayed through KACE GO.

KGO-1560

Trying to create a ticket from an asset or device, using a queue or ticket template that does not include an asset or device field causes an error.

If the queue does not support asset or machine elements, the iOS app drops them, but it proceed with the ticket creation.

KGO-1460

Any ticket attachments past the fifth on a single comment were not saved correctly.

The app no longer allows you to add more than five attachments per ticket change.

KGO-1346

Single- or multi-select fields that had commas as part of the value were not supported. This was previously fixed in the KACE Systems Management Appliance version 11.0 (issue ID K1-20668).

Single- or multi-select fields with commas are now editable like other fields.

KGO-1324

Android Resolved Issues

Resolved issue

Issue ID

Tickets only showed a maximum of 50 comments.

If the ticket has more than 50 changes, a message appears at the bottom, indicating that there are more changes in the ticket, but cannot be displayed through KACE GO.

KGO-1561

Bulk operation report generation was not supported.

KACE GO for Android now has report generation capabilities.

KGO-1475

Single- or multi-select fields that had commas as part of the value were not supported. This was previously fixed in the KACE Systems Management Appliance version 11.0 (issue ID K1-20668).

Single- or multi-select fields with commas are now editable like other fields.

KGO-1418

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

General known issues

Known issue

Issue ID

Tickets always show change text in English, regardless of the locale setting of the appliance.

K1-20953

Adding a photo to a ticket is silently ignored if the queue does not allow images.

K1-20862

The first time a use you type a server name for a KACE Systems Management Appliance that has a self-signed certificate, a dialog box appears, indicating that the certificate is currently untrusted, and allows you to accept it and continue, or stop processing that server. This is expected behavior.

However, if the appliance is also configured for SAML (Security Assertion Markup Language) and you attempt to use SAML to log, a browser is shown, to perform the SAML login. At that point, the browser also reports the self-signed certificate, asking you to approve the certificate a second time.

K1-20858

My Tickets count is wrong for administrators. This is caused by the fact that the Service Desk API only returns owned tickets in the query, not both owned and submitted tickets, as expected.

K1-20510

Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.

N/A

Asset attachments are not supported at this time.

N/A

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