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KACE Systems Management Appliance 11.0 Common Documents - KACE Express Quick Start Guide

About KACE Express Requirements for running KACE Express Installing the KACE Express virtual appliance Configuring the KACE Express virtual appliance Provisioning Agents to enable device management Using KACE Express for systems management Transitioning from KACE Express to the full appliance Support options for KACE Express Appendixes About us Legal notices

Update the appliance license key to transition to the full KACE Systems Management Appliance

Update the appliance license key to transition to the full KACE Systems Management Appliance

The transition to the full KACE System Management Appliance entails updating your license.

You have obtained your new license key.

1.
Log in to the appliance Administrator Console: http://appliance_hostname/admin.
2.
On the left navigation bar, click Settings to expand the section, then click Appliance Updates to display the Appliance Updates page.
3.
In the License Information section, enter your new license key, then click Update.
4.
Click Yes in the Confirm dialog to reboot your system.

The full features are available to you after you sign back in to the appliance following the reboot.

Support options for KACE Express

Support options for KACE Express

KACE Express, as a free solution, does not have telephone or email support from the Quest KACE technical support organization. However, although KACE Express does not have a support package associated with it, there are a number of resources available to the KACE Express user.

In the Settings section, you can open the Support page, which contains the following support options:

Documentation: Contains links to this guide and to the Administrator Guide for the full version of KACE Systems Management Appliance.
ITNinja: Contains a link to ITNinja, an IT collaborative community.
Technical Support: Contains links to the Knowledge Base and its articles and to videos. Also contains a direct link to the KACE Express community page at http://itninja.com/k1000express, where the other members of the community can provide support, tips, and peer-to-peer advice.
Troubleshooting Tools: Contains links to some useful tools if you are experiencing an issue.
Follow Us: Contains links to social media and other sites that address the KACE Systems Management Appliance and other offerings from Quest KACE.

Appendixes

Appendixes

Feature availability, KACE Express and KACE Systems Management Appliance

Feature availability, KACE Express and KACE Systems Management Appliance

As a free, introductory version of the KACE Systems Management Appliance, KACE Express offers a subset of the features found in the full product.

Table 1. Comparison of features, KACE Express and KACE Systems Management Appliance

Feature Group

Feature Description

KACE Express

KACE Systems Management Appliance

License

License term

1-year term

Perpetual

Device limit

1,000 devices

No limit

Supported platforms

Managed systems

Windows only

Windows, Mac OS®, Linux®

Technical support

Technical support

Community support

Phone, email, and web-based technical support

Configuration

Administrative users

Single administrative user

Unlimited administrative users

User Management

Simplified management for single admin user

Full User Management capabilities

Role-based management

NO

YES

Labels

Manual labels only

Manual labels, Smart labels, LDAP labels

Active Directory synchronization and single sign on

NO

YES

Credentials management

YES

YES

Appliance linking

NO

YES

Audit history

NO

YES

Agent Provisioning Assistant for Windows clients

YES

NO

Interface

Web management interfaces

Administrator portal only

Administrator and end user portals

Mobile management interface

NO

YES, KACE GO

Localization

English only

English only

Inventory

Inventory of device hardware

YES

YES

Inventory of installed software

YES

YES

Inventory and management of Dell Warranty

YES

YES

Inventory of processes detected on devices

YES

YES

Inventory of startup program detected on devices

YES

YES

Inventory of services detected on devices

YES

YES

Inventory of devices managed by Dell Mobility Management (DMM)

NO

YES

Inventory and health status information collected through Dell Command | Monitor

YES

YES

Encryption status and protection information on devices with Dell Data Protection | Encryption (DDP|E)

YES

YES

Software catalog (Application Catalog)

NO

YES

Custom inventory collection

NO

YES

Agent-based management

YES

YES

Agentless device discovery

NO

YES

Agentless device inventory

NO

YES

SNMP Inventory Configurations (OID mapping)

NO

YES

Asset Management

Import and manage asset information that includes details about devices, software, licenses, physical assets, logical assets, and the relationship between them.

NO

YES

Machine actions (including device configuration and remote control)

NO

YES

License compliance engine

NO

YES

Distribution

Managed installations

NO

YES

File synchronizations

NO

YES

Wake-on-LAN

NO

YES

Replication shares

NO

YES

End user alerting

NO

YES

Mac OS X profile management

NO

YES

Scripting

Scripting

NO

YES

Configuration policies

NO

YES

Security policies

NO

YES

Security

Patch management

NO

YES

OVAL scan

NO

YES

SCAP scan

NO

YES

Dell Updates

YES

YES

Server monitoring

Monitor up to 5 or 10 servers, depending on the standard license, or up to 200 servers with a license for the Monitoring Module

NO

YES

Windows event log monitoring

NO

YES

Non-Windows file system log monitoring

NO

YES

Configuration change monitoring

NO

YES

Threshold and application monitoring

NO

YES

Service Desk

Service Desk

NO

YES

Reporting

Report count

65 built-in reports

147 built-in reports

Wizard-driven report creation

YES

YES

Advanced report creation and customization using SQL queries

NO

YES

Report export formats

HTML, PDF

HTML, PDF, XLS, CSV, TXT

Scheduled reports

NO

YES

Administrator notifications based on specific device or asset criteria

NO

YES

Dashboard

Static Dashboard view

Customizable Dashboard view

Feature Preview

Feature Preview pages for locked features

YES

NO

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