KACE Systems Management Appliance 13.0 Common Documents

Table 1. Resolved Service Desk issues
Resolved issue	Issue ID
A new ticket from email could show a blank title and summary.	K1-33146
Ticket did not get created when more than one address was added in the To or CC field using Gmail OAuth.	K1-32862
The ticket title from the email subject field in some cases was encoded twice in UTF-8.	K1-32781
Ticket Reassign To owner ticket counts included closed state tickets .	K1-32750
Ticket List Queue drop-down was empty when user Locale is set to French (France)	K1-32739
When logging in, a blank screen sometimes appeared, requiring a page reload.	K1-32711
Ticket search did not return CC-ed user or submitter's tickets if user was not a valid submitter for the queue.	K1-32699
User downloads approval request ticket Summary field was blank.	K1-32694
Physical to virtual backup migration preserved any physical card network settings.	K1-32692
Tickets made from templates did not always show parent info on the ticket list.	K1-32680
The Patch Schedules list page could be slow to load.	K1-32575
Asset History entries could be missing from configuration.	K1-32554
Updating ticket category field through email failed if category name contained underscore.	K1-32553
Tickets: Commentor not added to CC list when only clicking Save or Apply Changes.	K1-32533
Single quote in ticket title was not displayed correctly in email sent from Ticket Detail page.	K1-32514
Service Desk Reporting: Approver information was not shown on parent process tickets.	K1-32496
Default Custom View caused Submitter Ticket History link to redirect to inaccurate list page results.	K1-32481
Service Desk: Closing ticket on list page with Satisfaction Survey required resulted in an error.	K1-32454
Process approval timeout did not calculate as expected.	K1-32452
Queue email addresses in the To field was copied in the CC list (when using SMTP).	K1-32417
The timestamp on Service Desk announcements were not updating after modification	K1-32237
Updating ticket custom field through email by label name failed if label name contained space and underscore.	K1-31767

NOTE: The Ticket Detail page allows the browser to auto-complete the Title field when creating new tickets, if KB article suggestions are disabled. However, if a password manager is linked to the browser, the browser's auto-complete option is typically disabled.

Resolved API issues

The following is a list of API issues resolved in this release.

Table 2. Resolved API issues
Resolved issue	Issue ID
Get owned queues API returned incorrect queue count.	K1-33322
The appliance API GET /api/inventory/machines/ did not include gateway_ip gateway_ipv6.	K1-32675

Resolved Reporting issues

The following is a list of reporting issues resolved in this release.

Table 3. Resolved Reporting issues
Resolved issue	Issue ID
An SQL error could be seen when generating report from archived ticket list advanced search.	K1-32644
Reporting: Special characters were incorrectly displayed in PDF reports generated in foreign language browser.	K1-32541
Scheduled XLS reported error with The file format and extension of ‘<filename.xls>’ don’t match.	K1-17412

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KACE Systems Management Appliance 13.0 Common Documents - Release Notes

Resolved issues

Resolved issues

Resolved Service Desk issues

Resolved Service Desk issues

Resolved API issues

Resolved API issues

Resolved Reporting issues

Resolved Reporting issues