FIPS Compliant Server Requires Custom Rapid Recovery 6.3 Installation Build For Core And Agent (4043132)

This issue is seen in servers where the FIPS (Federal Information Processing Standard Publication) setting is enabled. To determine whether the core or agent machine is FIPS 140-2 compliant, here are steps to check whether it has FIPS enabled or disabled in the registry.

Perform the following steps:

1. Press Windows Key+R to open the Run dialog.
2. Type “regedit” into the Run dialog box (without the quotes) and press Enter.
3. Navigate to “HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy\”.
4. Look at the “Enabled” value in the right pane.
   • If it’s set to “0”, FIPS mode is disabled.
   • If it’s set to “1”, FIPS mode is enabled.

If FIPS is enabled on the system, then the Rapid Recovery 6.3 installer version for the core and agent are blocked from installation because they do not activate the proper cryptographic algorithms during the installation process. This has been identified as defect RR-109235 in Rapid Recovery 6.3.0.

This defect will be fixed in a future release.

There are two options for working around this issue:

1. If FIPS is not required, disable FIPS on the system.
2. If FIPS is required, use the FIPS installers:
   • FIPS Rapid Recovery 6.3.0.5309 Core X64 Installer
   • FIPS Rapid Recovery 6.3.0.5309 Agent for Windows (x64)

For additional FIPS installers, please Contact Support, open a service request, and request installers as needed.