Recovery Points Show Yellow Dot for Agentless VMWare Agent - Message: "Not consistent, machine may have boot problems" (4032627)

Recovery Points Show Yellow Dot for Agentless VMWare Agent - Message: "Not consistent, machine may have boot problems"

On Rapid Recovery 6.x, using agentless protection on VMWare systems, some agents' recovery points may show a yellow dot with a hover/fly-out message stating: "Not consistent, machine may have boot problems".  This may be confusing since, by design, agentless protection is not application-aware.

In this instance, the condition was traced to VMWare tools' VSS component.  It appears that it attempts to report application awareness through Rapid Recovery. This was seen on ESX 6 update 1.

1. Re-install VMWare tools using the console from VMWare on the agentless protected VM
2. Use interactive mode, and remove the VSS component during installation (there is no need to reboot the VM)
3. Test tasking a snapshot
4. Confirm the "yellow dot" is now gray

Note:

If the steps above do not work.  You may do a simple test on the ESXi side to know if the issue resides there:

Log in to to your ESXi enviroment ant take a snapshot of the VM checking the option of "Quiesce guest file system (Needs VMware Tools installed)".  If the snapshot creation fails, this indicates that there's an issue in the ESXi environment and that's why the recovery points taken with Rapid Recovery show with the yellow dot.

Refer to Rapid Recovery documentation links: - https://support.quest.com/technical-documents/rapid-recovery/6.0.1/user-guide/protecting-machines-using-the-rapid-recovery-core/understanding-agentless-protection - https://support.quest.com/technical-documents/rapid-recovery/6.0.1/user-guide/protecting-machines-using-the-rapid-recovery-core/dynamic-and-basic-volumes-support-limitations