MAgE processing stalls after an Exchange Server reboot or loss of connectivity from the Agent Host (4280893)

MAgE processing stalls after an Exchange Server reboot or loss of connectivity from the Agent Host

MAgE processing may be found to have stalled after the reboot of a source or target Exchange Server reboot or after temporary loss of network connectivity from the Agent Host.

A Windows Event Log error may be observed on the Agent Host with Source: QMMEX and a stack as follows:

Index was outside the bounds of the array.    at Quest.MigrationManager.Exchange.Basis.Lock.LockReleaseForced(Int32 ix)

If restarting the agents does not cause processing to resume, a reboot of the Agent Host may be required.

There may be informational Windows events also or instead of the error above. The Description will take the form: Exceeded number of allowed failed thread aborts '1', going to restart ourselves (QMMEXA), running SOMECOMPANYNAME..MMEx.Agent.Restarter.exe "QsMAgE (AgentHost)(UnifiedCalendarSync_1)" 6612 "C:\ProgramData\Quest Software\Migration Agent for Exchange\UnifiedCalendarSync_1\MAgE.log" 1