-
标题
CPUU fails with Error: Failed to back up the ExcludeSCPLookup value of registry key 'Software\Quest\CPUU\HiddenBackup' -
说明
When CPUU is run on a machine with the Outlook 2016 client, it immediately fails and the following error is written to the CPUU log file:
9/27/2017 10:43:57 3880 [Trace] AutoDiscover settings were not found.9/27/2017 10:43:57 3880 [Error] Failed to back up the ExcludeSCPLookup value of registry key 'Software\Quest\CPUU\HiddenBackup'.Standard result: 0x00000002, Description: The system cannot find the file specified.Stack: 0041B7DB 004197C3 004983F1 0049834B 005D4742 005D094A 005CFE2A 0042915D 004289DC 00438200 0063C021 BaseThreadInitThunk RtlInitializeExceptionChain RtlInitializeExceptionChain9/27/2017 10:43:57 772 [Info] --- END LOG --- -
原因
This error can occur if the following registry key is missing on the machine where CPUU is being run: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover\
When Outlook 2016 is installed and launched for the first time on a system, the above registry key is created (at the Welcome screen). In some environments this key may not be present for some reason, however CPUU will fail as it expects this Autodiscover key to be present.
-
解决办法
To resolve this issue the HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover\ key must be created, either manually, via Group Policy, or the following line can be added to the beginning of the CPUU batch (.bat) file:
REG ADD HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover
Windows Registry Disclaimer:Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.