Many load balancers for Microsoft Exchange require additional configuration to allow archived messages to open in OWA. If you install the Exchange 64 bit extensions for Metalogix Archive Manager and encounter errors check the following:
Load balancer should have a rule to allow for connection persistence and cookie persistence with Exchange servers
OWA App should be listed in the Apps section in the Microsoft Exchange Control Panel and should be enabled
If the installer for the Exchange 64 bit extensions completes successfully without errors but users are unable to open archived messages in OWA we recommend consulting with support for the load balancer from its manufacturer
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