解决办法
For each issue addressed in Recovery Manager for Exchange 3.1 the following list includes its unique identifier (CR ID) and a brief description of the problem.
CR0129194
When you use the Message Restore Wizard, you cannot restore messages from multiple sources. Only one source is available for restore.
CR0132127
When you attempt to restore a mailbox to a .pst file, Recovery Manager may fail to restore some messages in the mailbox, returning the following error: "Some folders cannot be restored due to the following errors: Method CopyFolder2 of interface IMAPIFolder returned error: Exception occurred."
CR0133165
When you upgrade Recovery Manager for Exchange from version 2.2 to version 3.0, and attempt to select an existing SQL server by performing the following steps, you encounter the problem described below.
1. In the Recovery Manager Installation Wizard, on the Setup Type page, select Advanced and then click Next.
2. On the SQL Server Setup page, select Use already installed SQL Server and then click Next.
The SQL Server box and the Browse button on the Database Server page are unavailable and you cannot select an SQL Server.
This issue was earlier documented in the following solution: http://questsupportlink.quest.com/eSupport/solution.asp?WAid=268455082
CR0133294
When you use the Find feature, it may not find all the plain text messages in a registered source.
CR0139295, CR0139717
When you use the New Source Wizard to register an EMC Legato NetWorker backup, the backup registration may fail with the following error: "Failed to read backup catalog. Object Name Format Error."
CR0135458
On the Select Exchange Server Versions page of the Configuration Wizard, when you only select the Exchange Server 2003 SP1 option, on the next step the wizard requests that you also specify the path to the Exchange Server 2003 RTM (Exchange Server 2003 without service packs installed).
CR0104430
Help topics about working with CA BrightStor ARCserve Backup erroneously require that you do the following:
1. Install two ARCserve Agents: Exchange Agent and Windows Client.
2. Install Exchange System Management Tools and Exchange Administrator for Exchange 5.5.
CR0121676, CR0126146
In the New Source Wizard, when you add a new backup from a tape, it may take a significant amount of time to complete cataloging the tape.
CR0121725
In the Task Wizard, when you attempt to use templates for restoring from a registered source, the templates do not work as expected.
CR0121726
Task Wizard does not support the Microsoft Removable Storage Manager library feature.
CR0122356
In the New Source Wizard, when you attempt to add a backup from IBM Tivoli Storage Manager 5.3 server, the operation may fail with the following error: "ANS1309I (RC9) The requested data is offline."
CR0123293
In the New Source Wizard, when you add a backup from Veritas NetBackup Server, the Date column and the Time column on the Storage Group Selection page may display incorrect information.
CR0123566
Although restoring a message has been completed, the elapsed time counter and remaining time counter in the Restoring window may not stop.
CR0123678
When you run a search against an offline database (.edb file) containing a large number of mailboxes, it may take a significant time to complete the search.
CR0123934
When you open the Task Wizard, its icon may not appear on the Windows taskbar.
CR0124175
In the Mailbox Restore Wizard, when you terminate the restore process by clicking Cancel on the Restore Operation Progress page, the Errors box may erroneously display the number of messages that have not been restored.
CR0124810
When you attempt to search for messages in a source, you may encounter the following error: "An error occurred when searching for messages: Invalid or unknown language id." This error message contains insufficient information about required language support.
CR0124823
Help topic Quest Recovery Manager for Exchange\How To\Manage Restore Sources\Extract a Database from a Backup\Working with Windows Backup contains incorrect instructions on how to restore data from Exchange 5.5 Server. The topic erroneously instructs that you clear the "Erase all existing Information Store data before restoring" check box, which makes it impossible to complete the restore.
CR0124951
When you use the Find feature to search for messages with one or more attachments, the search results may include messages without any attachments.
CR0125074
When you use the Find feature, after the search has been completed, the In column of the Search results list may display incorrect paths to the found messages.
CR0125212
When you attempt to register a backup created by Veritas NetBackup, you may encounter the following error: "Failed to process backup media: The next file media was not found in the folder <full path to the folder>."
CR0125395
On the Action Selection page of the Task Wizard, you cannot select a template from the list by using the keyboard.
CR0125403
On the Information Store and Backup Selection page of the Task Wizard, when you select the check box next to an information store containing multiple backups, only the first backup from that store is selected.
CR0125407
In the Select PST File dialog box, when you perform the following steps, you encounter the problem described below.
1. In the File name box, type a name of a non-existing .pst file, and then click Open.
2. In the Recovery Manager for Exchange dialog box that appears, choose not to create the file.
Recovery Manager does not create the new file, but displays its name as a registered target in the console tree. If you attempt to restore to this target, Recovery Manager displays the following message: "File <file name> does not exist. Do you want to create it?"
CR0125411
On the PST File Selection page of the Task Wizard, if you use an incorrect syntax to specify the full path to a new .pst file, and then click Next, no error message is displayed.
CR0125433
When you attempt to search a source containing messages with non-English characters, you may encounter the following error: "The search has failed: Unknown error."
CR0125548
On the Mailbox Selection page of the Task Wizard, when you perform the following steps, you encounter the problem described below.
1. In the Server box, type a valid server name.
2. In the Mailbox box, type the first character of the name of a mailbox that exists on the server you specified in Step 1.
3. Click Check name button.
The Check name button does not work as expected.
CR0125591
When you use the Add Backup Files dialog box in the Task Wizard, you cannot choose to display only Legato NetWorker files, or only Veritas NetBackup backup items. The Files of type list does not contain filters for Legato NetWorker files and Veritas NetBackup backup items
CR0125715, CR0125943
When you use the context-sensitive Help in the Mailbox Restore Wizard or in the Public Folder Restore Wizard, you may encounter Help topics that are irrelevant to the user interface context.
This issue was earlier documented in the following solution: http://questsupportlink.quest.com/eSupport/solution.asp?WAid=268454207
CR0125743
When you run a task created by using the Task Wizard and then press CTRL+C to cancel the task, the task may stop responding (hang).
CR0125747
When you attempt to restore from a backup by running a task created with the Task Wizard, you may encounter the following error message in the Run Task console: "The operation ExtractByIdOperation.<operation number>#ReplayLogsOperation.<operation number> failed. Could not replay logs for the database."
This issue was earlier documented in the following solution: http://questsupportlink.quest.com/eSupport/solution.asp?WAid=268454163
CR0125931
When you complete cataloging a tape and Recovery Manager prompts you to insert the next tape into the drive, if you insert the same tape again you are presented with the error message "Requested service not found." This message provides incorrect information about the error.
This issue was earlier documented in the following solution: http://questsupportlink.quest.com/eSupport/solution.asp?WAid=268454243
CR0125975
When you attempt to add a backup from a tape that is in use by another application, the Waiting for Tape window displays the following error message: "The process cannot access the file because it is being used by another application." If you click Cancel in the Waiting for Tape window, Recovery Manager displays the redundant message "Unable to extract the backup" instead of simply closing the window.
CR0126133
In the Task Wizard, when you perform the following steps, you encounter the problem described below.
1. Create a new task based on the Restore Mailboxes From Backup to PST template.
2. On the PST File Selection page, select Add the information store name as a prefix to the Personal Folders files (.pst).
3. Save and run the task.
Garbled characters may appear in folder names in the resulting .pst file.
This issue was earlier documented in the following solution: http://questsupportlink.quest.com/eSupport/solution.asp?WAid=268454245
CR0126242
When you use the Task Wizard to create a task to restore multiple messages or mailboxes to the same target folder, and then run this task two times in succession, duplicated messages may appear in the target folder.
CR0126833
When you run a task to restore a mailbox to a folder in a .pst file, duplicated messages may appear in that folder.
CR0127219
When you use the New Source Wizard to register an EMC Legato NetWorker backup from a tape, the Media Cataloging window may display the following error message: Error: Inconsistent stream data, and then the backup registration fails.
CR0127531, CR0132353, CR0132357
When you use the Mailbox Restore Wizard to restore a large number of mailboxes to a .pst file, the Errors box on the Restore Operation Progress page may display incorrect information.
CR0127586
When you use the New Source Wizard to register a Veritas NetBackup backup from a tape, the tape cataloging may fail with the following error: "Failed to process backup media: Unaccepted exception."
CR0127601
In the New Source Wizard, when you select the "Directly access backup media" option and attempt to add an incremental or differential backup created with EMC Legato NetWorker, the Incremental/Differential Backup Selection page of the New Source Wizard may not display that incremental or differential backup.
CR0128035
In the New Source Wizard, when you select the Directly access backup media option and attempt to catalog an EMC Legato NetWorker backup stored on several tapes, the cataloging operation may fail.
CR0129360
When you right-click a message in the details pane and then click Find all messages sent to the sender of this message, Recovery Manager erroneously searches for messages sent to the recipients of the selected message.
This issue was earlier documented in the following solution: http://questsupportlink.quest.com/eSupport/solution.asp?WAid=268454540
CR0129903
On the Database Extraction Progress page, when you cancel the database extraction process, then return to the Storage Group Selection page and attempt to catalog a new backup, the cataloging operation fails with the following error: "Failed to process backup media: One or more backups were not found or were skipped due to backup media errors."
CR0129933, CR0130107
When you attempt to catalog a backup created with Veritas NetBackup, the cataloging operation may fail with the following error: "Inconsistent stream data."
CR0130102
In the New Source Wizard, after you complete cataloging a Veritas NetBackup backup, the Information Store Selection page may not display any information stores.
CR0131109
Incorrect name of the command on the Action menu and shortcut menu for a mailbox - "Restore mailboxes." Actually, this command allows you to restore only one mailbox at a time.
CR0131288
When you attempt to catalog a backup created with Veritas NetBackup, the cataloging operation may fail with the following error: "Failed to process the backup media. The next file media was not found in the folder �<full path to the folder>�."
CR0132393
In the New Source Wizard, when you attempt to register a backup created with Veritas Backup Exec 9.1 or 10.0, the backup registration operation may fail.
CR0134515
When you attempt to register a Veritas NetBackup backup from a set of several tapes, you may encounter the following error: "Request not found. Parameter name: requestID."
CR0134764
When you use the Find feature to search for messages with attachments, and then attempt to restore the found messages to a .pst file, the restore operation may fail with the following error: "Some messages cannot be restored due to errors when processing data."
CR0135202
In the New Source Wizard, after you register a Veritas NetBackup incremental backup containing several storage groups, the Incremental\Differential Backup Selection page may display incorrect number of incremental backups.
CR0135208
When you attempt to register a Veritas NetBackup backup from a tape, the information store extraction operation may fail with the following error: "Cannot read next physical block."
CR0135246
Recovery Manager Help does not contain information on the following subject: When you attempt to use the Exchange Server emulation feature in conjunction with Veritas NetBackup 4.x or unlisted third-party backup software, you need to install Exchange 5.5 Administrator that ships with Exchange 5.5 Server.
CR0135281
When you run Task Wizard tasks, you may encounter a situation where Recovery Manager cannot replay the Exchange Server database log files.
CR0135527
In the Configuration Wizard, when you specify the path to the Exchange Server .dll files of an improper version, the error message that appears does not inform you of what version of Exchange Server .dll files you must use.
CR0135537
When you use the New Source Wizard, on the Transaction Logs Replay page you may encounter the following error: "Invalid character value for cast specification."
CR0136282
When you use the New Source Wizard to register an EMC Legato NetWorker backup, on the Database Extraction Progress page you may encounter the following error: "Unable to extract the backup: Failed to process backup media: Cannot read file or directory stream."
CR0136372, CR0136510
When you use the New Source Wizard to register a Veritas NetBackup backup, you may encounter the following problems:
* The backup registration operation fails with the following error: "Failed to process backup media: Invalid backup header."
* The backup registration operation fails with the following error: "Failed to process backup media: Cannot read next physical block."
* The backup registration operation is completed without any errors, but no newly registered sources appear in the console tree.
CR0136469
When you run a task to restore data to a .pst file, you may encounter the following error: "The file <file name> could not be created or opened." This problem occurs on computers with Outlook 2000 installed.
CR0136606
When you run a task based on the Restore Mailboxes From Backup to PST template and attempt to restore data from a backup containing more than one mailbox, the task may restore only one mailbox from the backup and fail to restore the other mailboxes, returning the following error: "Operation failed. Details: Item has already been added."
CR0136927
When you perform the following steps, you may encounter the error "The operation failed. An object could not be found."
1. In the console tree, expand a mailbox.
2. Select any mailbox folder containing messages.
3. In the details pane, double-click a message with an attachment.
4. Attempt to save or open the attachment.
CR0136958
When you use the New Source Wizard to register a backup containing a storage group whose name contains non-English characters, the storage group extraction operation may fail with the following error: "Unable to extract the backup: Failed to process backup media: More data is available."
CR0137356
In the console tree, when you expand a mailbox and click a folder containing messages, the Received column in the details pane may display GMT time rather than local time.
CR0137538
In the details pane, when you right-click a message and use the Find all messages from the same sender or Find all messages sent to the sender of this message command, the search may return incorrect results.
CR0137709
In the Find dialog box, when you use double quotation marks to search for specific characters, the search may fail with the following error: "The search has failed. Details: The parameter is incorrect."
CR0137863
When you use the New Source Wizard to register an EMC Legato NetWorker backup, the backup cataloging operation may fail. Recovery Manager may be incompatible with some EMC Legato NetWorker backups.
CR0137937
In the Find dialog box, when your search criteria includes a comma or semi-colon as a search operator, the search may return incorrect results.
CR0137956
When you register media from a Microsoft Removable Storage Media library, the wizard may incorrectly display some media from the library.
CR0138183
When you use the Configuration Wizard you may not be able to specify paths to some of the Exchange Server versions you have selected on the Select Exchange Server versions page.
CR0138287
When you attempt to run the Configuration Wizard, the wizard may fail to start. You may encounter this problem when you run Recovery Manager on Windows Server 2003.
CR0138975
Recovery Manager may place its .log files to an improper location. Normally, Recovery Manager should store its .log files in the folder %allusersprofile%\Application Data\Quest Software\Diagnostics.
CR0139677
When you run a Recovery Manager task, the task may fail with the following error: "ExtractByIdOperation.1 Could not extract components from backup "<backup details>". Details: Key cannot be null. Parameter name: key."
CR0139723
In the Task Wizard, when you attempt to edit an existing task, you may encounter the following error: "Object reference not set to an instance of an object."
CR0140465
When you use the New Source Wizard to register a backup stored on multiple tapes, after Recovery Manager completes cataloging the first tape, you may encounter problems ejecting the tape from the drive.
