When attempting a backup using the Virtual Appliance , Hotadd or VDDK Network, as the transport mechanism, the job may hang at 24% for an extended period of time. It eventually fails with:
"Error Message: 3201 - can't open phys: [Datastore_NAME] [vm]/[vm].vmdk"
A possible cause is that DNS has not been set up correctly on the Virtual Appliance.
Either it has been left blank or the DNS entries have been entered incorrectly.
1. logon to the VA as root
2. Run the command: vi /etc/resolv.conf
3. Press the ‘i’ key to begin insert mode
Enter the text below:
search <domainname1> <domainname2> <domainname3>
nameserver <IP address of 1st DNS>
nameserver <IP address of 2nd DNS>
4. When done entering information, press the ‘Esc’ key to stop insert mode
5. To save the file and exit, type the following keys:‘:wq’
6. After configuration, to load the new settings you can type one of three things:
• reboot (Restarts the entire system.)
• /etc/rc.d/init.d/network restart (Restarts all network devices.)
• /etc/sysconfig/network-devices/ifup ethn ((where n is the Ethernet device’s number.) Manually starts up the Ethernet device.))
