KACE GO permissions failure: "Unable to fetch Home Screen data" (4298711)

When logging into the KACE GO app, some users may receive an error:

• iOS: "Unable to fetch Home Screen data."
  • An alternative error: "FUnable to fetch Home Screen data"
• Android:"Permissions Failure, Unable to fetch Home Screen data."
  • An alternative error: "Unable to contact server. 403 - Failed permissions check."

This situation is being investigated under the following IDs and should be addressed in a future release of KACE GO:

• iOS:
  • K1-20519 - i: Home screen always reports error when user role hides Inventory, service desk and/or MI permissions
• Android:
  • K1-20520 - A: Home screen always reports error when user role hides Inventory, service desk and/or MI permissions

To work-around this situation and resolve the errors:

1. Go to Settings| Roles
2. Click on the Role that needs to be modified
3. Under the Administrator Console Permissions section, review and ensure that the following sections are not set to HIDE (use either READ or WRITE):
   1. Home | Dashboard
   2. Inventory | All
      1. Dashboard
      2. Devices
      3. Software
      4. Processes
      5. Software Catalog
      6. Startup Programs
      7. Services
      8. Discovery
      9. SNMP Inventory Configurations
   3. Distribution | Managed Installations
   4. Service Desk | All
      1. Dashboard
      2. Tickets
      3. User Downloads
      4. Knowledge Base
      5. Archive
      6. Announcements
      7. Configuration
4. Click SAVE at the bottom of the page