The Software Product Support Lifecycle Policy describes the phases during which our products are eligible for patches (fixes), support and downloads from our support portal. It is our policy to provide support and fixes on current versions of our software when you are under a current support agreement. Fixes to older versions are at our discretion. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our software. We will attempt to answer questions about older versions of our products provided that resources are available; however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the software. Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products.
Quest will provide Full Support for current (n) and prior (n-1) released versions.
Limited Support will be provided for (n-2) versions for 60 days, upon the General Availability (GA) release of the current (n) version. After which, (n-2) version will be discontinued.
Full Software Support
Limited Software Support
Discontinued Software Support
Please see the links to view the lifecycle table for Supported Software Versions:
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